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Development of the Verona coding definitions of emotional sequences to code health providers' responses (VR-CoDES-P) to patient cues and concerns

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Abstract
Objective: To present the Verona-Coding Definitions of Emotional Sequences consensus definitions to code Provider responses (VR-CoDES-P) to patient cues and concerns as described by Zimmermann et al. [2,3]. Methods: First, a position paper was written within the “Verona Network of Sequence Analysis” to formulate the basic considerations underlying the development process. Secondly, a conceptual framework was developed within a subgroup of the Network. Thirdly, pilot video tapes were coded by members of the subgroup. Fourth, the present coding system was developed within the Network in plenary and small group sessions. Results: Coding procedures and coding content are described. Provider responses are coded according to two major conceptual dimensions: whether or not the response explicitly refers to the cue/concern or not and whether or not the provider provides space for further disclosure of the cue or concern, generating a classification system of four main classes of provider responses, which may be further subdivided into 17 individual categories. Conclusion: The Verona-CoDES-P system has been developed based on consensus within the “Verona Network of Sequence Analysis”. Once validity and reliability are tested, the system should be applied to investigate the relationship between provider responses to patients’ expression of emotions and outcome variables. Practice implications: Research employing the Verona CoDES-P should be applied to develop research based approaches to communication skills training.
Keywords
communication skills, health provider response, concern, VIDEO, SKILLS, SYSTEM, MODELS, MEDICAL CONSULTATIONS, cue, CANCER-PATIENTS, EMPATHIC COMMUNICATION, VR-CoDES

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MLA
Del Piccolo, Lidia et al. “Development of the Verona Coding Definitions of Emotional Sequences to Code Health Providers’ Responses (VR-CoDES-P) to Patient Cues and Concerns.” PATIENT EDUCATION AND COUNSELING 82.2 (2011): 149–155. Print.
APA
Del Piccolo, L., de Haes, H., Heaven, C., Jansen, J., Verheul, W., Bensing, J., Bergvik, S., et al. (2011). Development of the Verona coding definitions of emotional sequences to code health providers’ responses (VR-CoDES-P) to patient cues and concerns. PATIENT EDUCATION AND COUNSELING, 82(2), 149–155.
Chicago author-date
Del Piccolo, Lidia, Hanneke de Haes, Cathy Heaven, Jesse Jansen, William Verheul, Jozien Bensing, Svein Bergvik, et al. 2011. “Development of the Verona Coding Definitions of Emotional Sequences to Code Health Providers’ Responses (VR-CoDES-P) to Patient Cues and Concerns.” Patient Education and Counseling 82 (2): 149–155.
Chicago author-date (all authors)
Del Piccolo, Lidia, Hanneke de Haes, Cathy Heaven, Jesse Jansen, William Verheul, Jozien Bensing, Svein Bergvik, Myriam Deveugele, Hilde Eide, Ian Fletcher, Claudia Goss, Gerry Humphris, Young-Mi Kim, Wolf Langewitz, Maria Angela Mazzi, Trond Mjaaland, Francesca Moretti, Matthias Nübling, Michela Rimondini, Peter Salmon, Tonje Sibbern, Ingunn Skre, Sandra van Dulmen, Larry Wissow, Bridget Young, Linda Zandbelt, Christa Zimmerman, and Arnstein Finset. 2011. “Development of the Verona Coding Definitions of Emotional Sequences to Code Health Providers’ Responses (VR-CoDES-P) to Patient Cues and Concerns.” Patient Education and Counseling 82 (2): 149–155.
Vancouver
1.
Del Piccolo L, de Haes H, Heaven C, Jansen J, Verheul W, Bensing J, et al. Development of the Verona coding definitions of emotional sequences to code health providers’ responses (VR-CoDES-P) to patient cues and concerns. PATIENT EDUCATION AND COUNSELING. 2011;82(2):149–55.
IEEE
[1]
L. Del Piccolo et al., “Development of the Verona coding definitions of emotional sequences to code health providers’ responses (VR-CoDES-P) to patient cues and concerns,” PATIENT EDUCATION AND COUNSELING, vol. 82, no. 2, pp. 149–155, 2011.
@article{933086,
  abstract     = {Objective: To present the Verona-Coding Definitions of Emotional Sequences consensus definitions to code Provider responses (VR-CoDES-P) to patient cues and concerns as described by Zimmermann et al. [2,3].
Methods: First, a position paper was written within the “Verona Network of Sequence Analysis” to formulate the basic considerations underlying the development process. Secondly, a conceptual framework was developed within a subgroup of the Network. Thirdly, pilot video tapes were coded by members of the subgroup. Fourth, the present coding system was developed within the Network in plenary and small group sessions.
Results: Coding procedures and coding content are described. Provider responses are coded according to two major conceptual dimensions: whether or not the response explicitly refers to the cue/concern or not and whether or not the provider provides space for further disclosure of the cue or concern, generating a classification system of four main classes of provider responses, which may be further subdivided into 17 individual categories.
Conclusion: The Verona-CoDES-P system has been developed based on consensus within the “Verona Network of Sequence Analysis”. Once validity and reliability are tested, the system should be applied to investigate the relationship between provider responses to patients’ expression of emotions and outcome variables.
Practice implications: Research employing the Verona CoDES-P should be applied to develop research based approaches to communication skills training.},
  author       = {Del Piccolo, Lidia and de Haes, Hanneke  and Heaven, Cathy  and Jansen, Jesse  and Verheul, William and Bensing, Jozien and Bergvik, Svein and Deveugele, Myriam and Eide, Hilde and Fletcher, Ian and Goss, Claudia and Humphris, Gerry and Kim, Young-Mi and Langewitz, Wolf and Mazzi, Maria Angela and Mjaaland, Trond and Moretti, Francesca and Nübling, Matthias and Rimondini, Michela and Salmon, Peter and Sibbern, Tonje and Skre, Ingunn and van Dulmen, Sandra and Wissow, Larry and Young, Bridget and Zandbelt, Linda and Zimmerman, Christa and Finset, Arnstein },
  issn         = {0738-3991},
  journal      = {PATIENT EDUCATION AND COUNSELING},
  keywords     = {communication skills,health provider response,concern,VIDEO,SKILLS,SYSTEM,MODELS,MEDICAL CONSULTATIONS,cue,CANCER-PATIENTS,EMPATHIC COMMUNICATION,VR-CoDES},
  language     = {eng},
  number       = {2},
  pages        = {149--155},
  title        = {Development of the Verona coding definitions of emotional sequences to code health providers' responses (VR-CoDES-P) to patient cues and concerns},
  url          = {http://dx.doi.org/10.1016/j.pec.2010.02.024},
  volume       = {82},
  year         = {2011},
}

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