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Why do process recovery communications work? Investigating the mediating role of stability attributions and perceived relationship investment

Yves Van Vaerenbergh UGent, Bart Larivière UGent and Iris Vermeir UGent (2010) 11th International Research Seminar in Service Management, Abstracts.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
in
11th International Research Seminar in Service Management, Abstracts
conference name
11th International Research Seminar in Service Management
conference location
La Londe les Maures, France
conference start
2010-05-25
conference end
2010-05-28
language
English
UGent publication?
yes
classification
C3
id
905947
handle
http://hdl.handle.net/1854/LU-905947
date created
2010-03-16 13:27:35
date last changed
2014-06-16 13:52:30
@inproceedings{905947,
  author       = {Van Vaerenbergh, Yves and Larivi{\`e}re, Bart and Vermeir, Iris},
  booktitle    = {11th International Research Seminar in Service Management, Abstracts},
  language     = {eng},
  location     = {La Londe les Maures, France},
  title        = {Why do process recovery communications work? Investigating the mediating role of stability attributions and perceived relationship investment},
  year         = {2010},
}

Chicago
Van Vaerenbergh, Yves, Bart Larivière, and Iris Vermeir. 2010. “Why Do Process Recovery Communications Work? Investigating the Mediating Role of Stability Attributions and Perceived Relationship Investment.” In 11th International Research Seminar in Service Management, Abstracts.
APA
Van Vaerenbergh, Y., Larivière, B., & Vermeir, I. (2010). Why do process recovery communications work? Investigating the mediating role of stability attributions and perceived relationship investment. 11th International Research Seminar in Service Management, Abstracts. Presented at the 11th International Research Seminar in Service Management.
Vancouver
1.
Van Vaerenbergh Y, Larivière B, Vermeir I. Why do process recovery communications work? Investigating the mediating role of stability attributions and perceived relationship investment. 11th International Research Seminar in Service Management, Abstracts. 2010.
MLA
Van Vaerenbergh, Yves, Bart Larivière, and Iris Vermeir. “Why Do Process Recovery Communications Work? Investigating the Mediating Role of Stability Attributions and Perceived Relationship Investment.” 11th International Research Seminar in Service Management, Abstracts. 2010. Print.