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The impact of informing complaining and noncomplaining customers of process recoveries on customer satisfaction and attitudinal loyalty

Yves Van Vaerenbergh UGent, Iris Vermeir UGent and Bart Larivière UGent (2010) 19th annual frontiers in service conference, Abstracts.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
in
19th annual frontiers in service conference, Abstracts
conference name
19th Annual Frontiers in Service Conference
conference location
Karlstad, Sweden
conference start
2010-06-10
conference end
2010-06-13
language
English
UGent publication?
yes
classification
C3
id
905936
handle
http://hdl.handle.net/1854/LU-905936
date created
2010-03-16 13:21:00
date last changed
2014-06-16 13:50:58
@inproceedings{905936,
  author       = {Van Vaerenbergh, Yves and Vermeir, Iris and Larivi{\`e}re, Bart},
  booktitle    = {19th annual frontiers in service conference, Abstracts},
  language     = {eng},
  location     = {Karlstad, Sweden},
  title        = {The impact of informing complaining and noncomplaining customers of process recoveries on customer satisfaction and attitudinal loyalty},
  year         = {2010},
}

Chicago
Van Vaerenbergh, Yves, Iris Vermeir, and Bart Larivière. 2010. “The Impact of Informing Complaining and Noncomplaining Customers of Process Recoveries on Customer Satisfaction and Attitudinal Loyalty.” In 19th Annual Frontiers in Service Conference, Abstracts.
APA
Van Vaerenbergh, Y., Vermeir, I., & Larivière, B. (2010). The impact of informing complaining and noncomplaining customers of process recoveries on customer satisfaction and attitudinal loyalty. 19th annual frontiers in service conference, Abstracts. Presented at the 19th Annual Frontiers in Service Conference.
Vancouver
1.
Van Vaerenbergh Y, Vermeir I, Larivière B. The impact of informing complaining and noncomplaining customers of process recoveries on customer satisfaction and attitudinal loyalty. 19th annual frontiers in service conference, Abstracts. 2010.
MLA
Van Vaerenbergh, Yves, Iris Vermeir, and Bart Larivière. “The Impact of Informing Complaining and Noncomplaining Customers of Process Recoveries on Customer Satisfaction and Attitudinal Loyalty.” 19th Annual Frontiers in Service Conference, Abstracts. 2010. Print.