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The different impact of customer recovery and process recovery communication on controllability and stability attributions

Yves Van Vaerenbergh UGent, Bart Larivière UGent and Iris Vermeir UGent (2010) International service research conference, Abstracts.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
in
International service research conference, Abstracts
conference name
International Service Research Conference (AMA SERVSIG - 2012)
conference location
Porto, Portugal
conference start
2010-06-17
conference end
2010-06-19
language
English
UGent publication?
yes
classification
C3
id
905927
handle
http://hdl.handle.net/1854/LU-905927
date created
2010-03-16 13:15:31
date last changed
2014-06-16 13:50:28
@inproceedings{905927,
  author       = {Van Vaerenbergh, Yves and Larivi{\`e}re, Bart and Vermeir, Iris},
  booktitle    = {International service research conference, Abstracts},
  language     = {eng},
  location     = {Porto, Portugal},
  title        = {The different impact of customer recovery and process recovery communication on controllability and stability attributions},
  year         = {2010},
}

Chicago
Van Vaerenbergh, Yves, Bart Larivière, and Iris Vermeir. 2010. “The Different Impact of Customer Recovery and Process Recovery Communication on Controllability and Stability Attributions.” In International Service Research Conference, Abstracts.
APA
Van Vaerenbergh, Y., Larivière, B., & Vermeir, I. (2010). The different impact of customer recovery and process recovery communication on controllability and stability attributions. International service research conference, Abstracts. Presented at the International Service Research Conference (AMA SERVSIG - 2012).
Vancouver
1.
Van Vaerenbergh Y, Larivière B, Vermeir I. The different impact of customer recovery and process recovery communication on controllability and stability attributions. International service research conference, Abstracts. 2010.
MLA
Van Vaerenbergh, Yves, Bart Larivière, and Iris Vermeir. “The Different Impact of Customer Recovery and Process Recovery Communication on Controllability and Stability Attributions.” International Service Research Conference, Abstracts. 2010. Print.