
'I am so sorry you did not enjoy the hotel!' Business apologies on TripAdvisor
- Author
- Irene Cenni (UGent) and Patrick Goethals (UGent)
- Organization
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-8769623
- MLA
- Cenni, Irene, and Patrick Goethals. “‘I Am so Sorry You Did Not Enjoy the Hotel!’ Business Apologies on TripAdvisor.” CMC2022 : 9th Conference on Computer-Mediated Communication (CMC) and Social Media Corpora, Book of Abstracts, 2022.
- APA
- Cenni, I., & Goethals, P. (2022). “I am so sorry you did not enjoy the hotel!” Business apologies on TripAdvisor. CMC2022 : 9th Conference on Computer-Mediated Communication (CMC) and Social Media Corpora, Book of Abstracts. Presented at the 9th Conference on Computer-Mediated Communication (CMC) and Social Media Corpora (CMC-corpora 2022), Santiago de Compostela, Spain.
- Chicago author-date
- Cenni, Irene, and Patrick Goethals. 2022. “‘I Am so Sorry You Did Not Enjoy the Hotel!’ Business Apologies on TripAdvisor.” In CMC2022 : 9th Conference on Computer-Mediated Communication (CMC) and Social Media Corpora, Book of Abstracts.
- Chicago author-date (all authors)
- Cenni, Irene, and Patrick Goethals. 2022. “‘I Am so Sorry You Did Not Enjoy the Hotel!’ Business Apologies on TripAdvisor.” In CMC2022 : 9th Conference on Computer-Mediated Communication (CMC) and Social Media Corpora, Book of Abstracts.
- Vancouver
- 1.Cenni I, Goethals P. “I am so sorry you did not enjoy the hotel!” Business apologies on TripAdvisor. In: CMC2022 : 9th Conference on Computer-Mediated Communication (CMC) and Social Media Corpora, Book of abstracts. 2022.
- IEEE
- [1]I. Cenni and P. Goethals, “‘I am so sorry you did not enjoy the hotel!’ Business apologies on TripAdvisor,” in CMC2022 : 9th Conference on Computer-Mediated Communication (CMC) and Social Media Corpora, Book of abstracts, Santiago de Compostela, Spain, 2022.
@inproceedings{8769623, author = {{Cenni, Irene and Goethals, Patrick}}, booktitle = {{CMC2022 : 9th Conference on Computer-Mediated Communication (CMC) and Social Media Corpora, Book of abstracts}}, language = {{eng}}, location = {{Santiago de Compostela, Spain}}, title = {{'I am so sorry you did not enjoy the hotel!' Business apologies on TripAdvisor}}, year = {{2022}}, }