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The impact of imposed measures on individual temporal schemata : a case of students during covid-19

Selien Vancaillie (UGent) , Paul Gemmel (UGent) , Melissa De Regge (UGent) and Bert Meijboom
(2022) 17th International Research Conference in Service Management, Proceedings.
Author
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Abstract
This study uses a mixed method approach to explore the impact of Covid-19 measures, imposed by the government and the university, on the temporal schemata of students. Surveys and interviews were conducted during the first, second and third Covid-19 wave in Belgium to explore how behavioral responses change over time. The study applies the Temporal Cognitive- Affective Processing System developed by Shipp and Richardson (2021) in an empirical setting. The results indicate that students show mostly entrainment towards measures imposed by the university. More resistance is visible concerning the measures imposed by the government, especially when they interfere with their social contact. In these measures, the amount of resistance also clearly increases throughout the three Covid-19 waves. This indicates that behavioral responses are not always sustainable over time. This study contributes to the understanding of the behavior of customers when confronted with temporal phenomena in service research.
Keywords
Organizational Temporal Structures, Individual Temporal Schemata, Temporal Cognitive-Affective Processing System, Covid-19

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MLA
Vancaillie, Selien, et al. “The Impact of Imposed Measures on Individual Temporal Schemata : A Case of Students during Covid-19.” 17th International Research Conference in Service Management, Proceedings, 2022.
APA
Vancaillie, S., Gemmel, P., De Regge, M., & Meijboom, B. (2022). The impact of imposed measures on individual temporal schemata : a case of students during covid-19. 17th International Research Conference in Service Management, Proceedings. Presented at the 17th International Research Conference in Service Management : La Londe Conference 2022, Porquerolles, France.
Chicago author-date
Vancaillie, Selien, Paul Gemmel, Melissa De Regge, and Bert Meijboom. 2022. “The Impact of Imposed Measures on Individual Temporal Schemata : A Case of Students during Covid-19.” In 17th International Research Conference in Service Management, Proceedings.
Chicago author-date (all authors)
Vancaillie, Selien, Paul Gemmel, Melissa De Regge, and Bert Meijboom. 2022. “The Impact of Imposed Measures on Individual Temporal Schemata : A Case of Students during Covid-19.” In 17th International Research Conference in Service Management, Proceedings.
Vancouver
1.
Vancaillie S, Gemmel P, De Regge M, Meijboom B. The impact of imposed measures on individual temporal schemata : a case of students during covid-19. In: 17th International Research Conference in Service Management, Proceedings. 2022.
IEEE
[1]
S. Vancaillie, P. Gemmel, M. De Regge, and B. Meijboom, “The impact of imposed measures on individual temporal schemata : a case of students during covid-19,” in 17th International Research Conference in Service Management, Proceedings, Porquerolles, France, 2022.
@inproceedings{8764309,
  abstract     = {{This study uses a mixed method approach to explore the impact of Covid-19 measures, imposed
by the government and the university, on the temporal schemata of students. Surveys and
interviews were conducted during the first, second and third Covid-19 wave in Belgium to
explore how behavioral responses change over time. The study applies the Temporal Cognitive-
Affective Processing System developed by Shipp and Richardson (2021) in an empirical
setting. The results indicate that students show mostly entrainment towards measures imposed
by the university. More resistance is visible concerning the measures imposed by the
government, especially when they interfere with their social contact. In these measures, the
amount of resistance also clearly increases throughout the three Covid-19 waves. This indicates
that behavioral responses are not always sustainable over time. This study contributes to the
understanding of the behavior of customers when confronted with temporal phenomena in
service research.}},
  author       = {{Vancaillie, Selien and Gemmel, Paul and De Regge, Melissa and Meijboom, Bert}},
  booktitle    = {{17th International Research Conference in Service Management, Proceedings}},
  keywords     = {{Organizational Temporal Structures,Individual Temporal Schemata,Temporal Cognitive-Affective Processing System,Covid-19}},
  language     = {{eng}},
  location     = {{Porquerolles, France}},
  pages        = {{20}},
  title        = {{The impact of imposed measures on individual temporal schemata : a case of students during covid-19}},
  url          = {{https://dauphine.psl.eu/en/dauphine/news-events/article/18th-workshop-on-organizational-behavior-and-human-resources-management}},
  year         = {{2022}},
}