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Supporting independently living people with intellectual disabilities : a qualitative study into professional remote support practices

Miriam Zaagsma, Mark H. M. Koning, Karin M. Volkers, Alice P. Schippers and Geert Van Hove (UGent)
(2023) BRITISH JOURNAL OF LEARNING DISABILITIES. 51(3). p.379-388
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Abstract
Background Professional support for people with intellectual disabilities is increasingly delivered remotely. Understanding what support workers do to support people with intellectual disabilities remotely, and how they do this, is therefore important. The purpose of this study was to gain insight into the remote support practice of the support staff of the Dutch service DigiContact. Methods A qualitative study was performed in which we followed an inductive-iterative process and used different sources of information: documents, interviews with people who are supported by DigiContact and their caseworkers, and interviews with DigiContact support workers. Findings Seven themes were constructed and described. Four themes reflected the support activities of DigiContact support workers, and three themes reflected qualities that guide how the support is provided. Conclusions A remote support context can bring both challenges and opportunities to the practice of supporting people with intellectual disabilities. The findings can be useful for service organisations who are contemplating the adoption of remote support initiatives for people with intellectual disabilities.
Keywords
Pediatrics, Pshychiatric Mental Health, eHealth, intellectual disabilities, remote support, services, support practice, support staff, CARETELE, CARE, ADULTS, AUTONOMY, SERVICE, VIEWS, HOME

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MLA
Zaagsma, Miriam, et al. “Supporting Independently Living People with Intellectual Disabilities : A Qualitative Study into Professional Remote Support Practices.” BRITISH JOURNAL OF LEARNING DISABILITIES, vol. 51, no. 3, 2023, pp. 379–88, doi:10.1111/bld.12488.
APA
Zaagsma, M., Koning, M. H. M., Volkers, K. M., Schippers, A. P., & Van Hove, G. (2023). Supporting independently living people with intellectual disabilities : a qualitative study into professional remote support practices. BRITISH JOURNAL OF LEARNING DISABILITIES, 51(3), 379–388. https://doi.org/10.1111/bld.12488
Chicago author-date
Zaagsma, Miriam, Mark H. M. Koning, Karin M. Volkers, Alice P. Schippers, and Geert Van Hove. 2023. “Supporting Independently Living People with Intellectual Disabilities : A Qualitative Study into Professional Remote Support Practices.” BRITISH JOURNAL OF LEARNING DISABILITIES 51 (3): 379–88. https://doi.org/10.1111/bld.12488.
Chicago author-date (all authors)
Zaagsma, Miriam, Mark H. M. Koning, Karin M. Volkers, Alice P. Schippers, and Geert Van Hove. 2023. “Supporting Independently Living People with Intellectual Disabilities : A Qualitative Study into Professional Remote Support Practices.” BRITISH JOURNAL OF LEARNING DISABILITIES 51 (3): 379–388. doi:10.1111/bld.12488.
Vancouver
1.
Zaagsma M, Koning MHM, Volkers KM, Schippers AP, Van Hove G. Supporting independently living people with intellectual disabilities : a qualitative study into professional remote support practices. BRITISH JOURNAL OF LEARNING DISABILITIES. 2023;51(3):379–88.
IEEE
[1]
M. Zaagsma, M. H. M. Koning, K. M. Volkers, A. P. Schippers, and G. Van Hove, “Supporting independently living people with intellectual disabilities : a qualitative study into professional remote support practices,” BRITISH JOURNAL OF LEARNING DISABILITIES, vol. 51, no. 3, pp. 379–388, 2023.
@article{8756143,
  abstract     = {{Background Professional support for people with intellectual disabilities is increasingly delivered remotely. Understanding what support workers do to support people with intellectual disabilities remotely, and how they do this, is therefore important. The purpose of this study was to gain insight into the remote support practice of the support staff of the Dutch service DigiContact. Methods A qualitative study was performed in which we followed an inductive-iterative process and used different sources of information: documents, interviews with people who are supported by DigiContact and their caseworkers, and interviews with DigiContact support workers. Findings Seven themes were constructed and described. Four themes reflected the support activities of DigiContact support workers, and three themes reflected qualities that guide how the support is provided. Conclusions A remote support context can bring both challenges and opportunities to the practice of supporting people with intellectual disabilities. The findings can be useful for service organisations who are contemplating the adoption of remote support initiatives for people with intellectual disabilities.}},
  author       = {{Zaagsma, Miriam and Koning, Mark H. M. and Volkers, Karin M. and Schippers, Alice P. and Van Hove, Geert}},
  issn         = {{1354-4187}},
  journal      = {{BRITISH JOURNAL OF LEARNING DISABILITIES}},
  keywords     = {{Pediatrics,Pshychiatric Mental Health,eHealth,intellectual disabilities,remote support,services,support practice,support staff,CARETELE,CARE,ADULTS,AUTONOMY,SERVICE,VIEWS,HOME}},
  language     = {{eng}},
  number       = {{3}},
  pages        = {{379--388}},
  title        = {{Supporting independently living people with intellectual disabilities : a qualitative study into professional remote support practices}},
  url          = {{http://doi.org/10.1111/bld.12488}},
  volume       = {{51}},
  year         = {{2023}},
}
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