How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses
- Author
- Mathias Seghers (UGent) , Bernard De Clerck (UGent) and Chloé Lybaert (UGent)
- Organization
- Project
- Keywords
- Conversational human voice, Corporate credibility, Interactional justice, Language Expectancy Theory, New vernacular features, Webcare, CONVERSATIONAL HUMAN VOICE, ONLINE REVIEWS, CRISIS COMMUNICATION, I TRUST, CREDIBILITY, IMPACT, JUSTICE, SATISFACTION, RECOVERY, BRANDS
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-8754655
- MLA
- Seghers, Mathias, et al. “How Effective Is Expressive? Consumer Perceptions of New Vernacular Features in Facebook Webcare Responses.” LINGUA, vol. 272, 2022, doi:10.1016/j.lingua.2022.103310.
- APA
- Seghers, M., De Clerck, B., & Lybaert, C. (2022). How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses. LINGUA, 272. https://doi.org/10.1016/j.lingua.2022.103310
- Chicago author-date
- Seghers, Mathias, Bernard De Clerck, and Chloé Lybaert. 2022. “How Effective Is Expressive? Consumer Perceptions of New Vernacular Features in Facebook Webcare Responses.” LINGUA 272. https://doi.org/10.1016/j.lingua.2022.103310.
- Chicago author-date (all authors)
- Seghers, Mathias, Bernard De Clerck, and Chloé Lybaert. 2022. “How Effective Is Expressive? Consumer Perceptions of New Vernacular Features in Facebook Webcare Responses.” LINGUA 272. doi:10.1016/j.lingua.2022.103310.
- Vancouver
- 1.Seghers M, De Clerck B, Lybaert C. How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses. LINGUA. 2022;272.
- IEEE
- [1]M. Seghers, B. De Clerck, and C. Lybaert, “How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses,” LINGUA, vol. 272, 2022.
@article{8754655,
articleno = {{103310}},
author = {{Seghers, Mathias and De Clerck, Bernard and Lybaert, Chloé}},
issn = {{0024-3841}},
journal = {{LINGUA}},
keywords = {{Conversational human voice,Corporate credibility,Interactional justice,Language Expectancy Theory,New vernacular features,Webcare,CONVERSATIONAL HUMAN VOICE,ONLINE REVIEWS,CRISIS COMMUNICATION,I TRUST,CREDIBILITY,IMPACT,JUSTICE,SATISFACTION,RECOVERY,BRANDS}},
language = {{eng}},
pages = {{27}},
title = {{How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses}},
url = {{http://doi.org/10.1016/j.lingua.2022.103310}},
volume = {{272}},
year = {{2022}},
}
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