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How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses

Mathias Seghers (UGent) , Bernard De Clerck (UGent) and Chloé Lybaert (UGent)
(2022) LINGUA. 272.
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Keywords
Conversational human voice, Corporate credibility, Interactional justice, Language Expectancy Theory, New vernacular features, Webcare, CONVERSATIONAL HUMAN VOICE, ONLINE REVIEWS, CRISIS COMMUNICATION, I TRUST, CREDIBILITY, IMPACT, JUSTICE, SATISFACTION, RECOVERY, BRANDS

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Citation

Please use this url to cite or link to this publication:

MLA
Seghers, Mathias, et al. “How Effective Is Expressive? Consumer Perceptions of New Vernacular Features in Facebook Webcare Responses.” LINGUA, vol. 272, 2022, doi:10.1016/j.lingua.2022.103310.
APA
Seghers, M., De Clerck, B., & Lybaert, C. (2022). How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses. LINGUA, 272. https://doi.org/10.1016/j.lingua.2022.103310
Chicago author-date
Seghers, Mathias, Bernard De Clerck, and Chloé Lybaert. 2022. “How Effective Is Expressive? Consumer Perceptions of New Vernacular Features in Facebook Webcare Responses.” LINGUA 272. https://doi.org/10.1016/j.lingua.2022.103310.
Chicago author-date (all authors)
Seghers, Mathias, Bernard De Clerck, and Chloé Lybaert. 2022. “How Effective Is Expressive? Consumer Perceptions of New Vernacular Features in Facebook Webcare Responses.” LINGUA 272. doi:10.1016/j.lingua.2022.103310.
Vancouver
1.
Seghers M, De Clerck B, Lybaert C. How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses. LINGUA. 2022;272.
IEEE
[1]
M. Seghers, B. De Clerck, and C. Lybaert, “How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses,” LINGUA, vol. 272, 2022.
@article{8754655,
  articleno    = {{103310}},
  author       = {{Seghers, Mathias and De Clerck, Bernard and Lybaert, Chloé}},
  issn         = {{0024-3841}},
  journal      = {{LINGUA}},
  keywords     = {{Conversational human voice,Corporate credibility,Interactional justice,Language Expectancy Theory,New vernacular features,Webcare,CONVERSATIONAL HUMAN VOICE,ONLINE REVIEWS,CRISIS COMMUNICATION,I TRUST,CREDIBILITY,IMPACT,JUSTICE,SATISFACTION,RECOVERY,BRANDS}},
  language     = {{eng}},
  pages        = {{27}},
  title        = {{How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses}},
  url          = {{http://dx.doi.org/10.1016/j.lingua.2022.103310}},
  volume       = {{272}},
  year         = {{2022}},
}

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