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Leader attentive communication : a new communication concept, validation and scale development

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Abstract
Effective communication is a foundational leadership skill. Many leadership theories implicitly assume communication skills, without investigating them behaviorally. To be able to research leader communication as a building block of effective leader behavior, we propose a new concept, i.e., leader attentive communication which refers to "an open-minded, attentive demeanor while in a conversation with an employee". Instead of focusing on the content or form of the communication, we propose to study the communication skills of the leader from the viewpoint of the employee. In this article, we both validate a questionnaire and test LAC's influence on employee wellbeing in four different studies. We use information from 1,320 employees and their leaders, in 422 teams, in 3 different datasets. The result is a 10-item questionnaire with 2 dimensions consisting of general attention (towards the employee) and attention to non-verbal cues. We also find that LAC is associated with work engagement, psychological needs and Kahn's conditions for work engagement. With this questionnaire, we contribute to calls for a more behavioral, detailed view on leader communication behavior.
Keywords
leadership, leader behavior, leader communication, leader attention, MEMBER EXCHANGE, PSYCHOLOGICAL CONDITIONS, NEED SATISFACTION, WORK, PERFORMANCE, ENGAGEMENT, AGREEMENT, EMPATHY, MINDFULNESS, BENEFITS

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MLA
Decuypere, Anouk, and Armin Pircher Verdorfer. “Leader Attentive Communication : A New Communication Concept, Validation and Scale Development.” JOURNAL OF LEADERSHIP & ORGANIZATIONAL STUDIES, vol. 29, no. 4, 2022, pp. 424–42, doi:10.1177/15480518221100922.
APA
Decuypere, A., & Verdorfer, A. P. (2022). Leader attentive communication : a new communication concept, validation and scale development. JOURNAL OF LEADERSHIP & ORGANIZATIONAL STUDIES, 29(4), 424–442. https://doi.org/10.1177/15480518221100922
Chicago author-date
Decuypere, Anouk, and Armin Pircher Verdorfer. 2022. “Leader Attentive Communication : A New Communication Concept, Validation and Scale Development.” JOURNAL OF LEADERSHIP & ORGANIZATIONAL STUDIES 29 (4): 424–42. https://doi.org/10.1177/15480518221100922.
Chicago author-date (all authors)
Decuypere, Anouk, and Armin Pircher Verdorfer. 2022. “Leader Attentive Communication : A New Communication Concept, Validation and Scale Development.” JOURNAL OF LEADERSHIP & ORGANIZATIONAL STUDIES 29 (4): 424–442. doi:10.1177/15480518221100922.
Vancouver
1.
Decuypere A, Verdorfer AP. Leader attentive communication : a new communication concept, validation and scale development. JOURNAL OF LEADERSHIP & ORGANIZATIONAL STUDIES. 2022;29(4):424–42.
IEEE
[1]
A. Decuypere and A. P. Verdorfer, “Leader attentive communication : a new communication concept, validation and scale development,” JOURNAL OF LEADERSHIP & ORGANIZATIONAL STUDIES, vol. 29, no. 4, pp. 424–442, 2022.
@article{8753625,
  abstract     = {{Effective communication is a foundational leadership skill. Many leadership theories implicitly assume communication skills, without investigating them behaviorally. To be able to research leader communication as a building block of effective leader behavior, we propose a new concept, i.e., leader attentive communication which refers to "an open-minded, attentive demeanor while in a conversation with an employee". Instead of focusing on the content or form of the communication, we propose to study the communication skills of the leader from the viewpoint of the employee. In this article, we both validate a questionnaire and test LAC's influence on employee wellbeing in four different studies. We use information from 1,320 employees and their leaders, in 422 teams, in 3 different datasets. The result is a 10-item questionnaire with 2 dimensions consisting of general attention (towards the employee) and attention to non-verbal cues. We also find that LAC is associated with work engagement, psychological needs and Kahn's conditions for work engagement. With this questionnaire, we contribute to calls for a more behavioral, detailed view on leader communication behavior.}},
  author       = {{Decuypere, Anouk and Verdorfer, Armin Pircher}},
  issn         = {{1548-0518}},
  journal      = {{JOURNAL OF LEADERSHIP & ORGANIZATIONAL STUDIES}},
  keywords     = {{leadership,leader behavior,leader communication,leader attention,MEMBER EXCHANGE,PSYCHOLOGICAL CONDITIONS,NEED SATISFACTION,WORK,PERFORMANCE,ENGAGEMENT,AGREEMENT,EMPATHY,MINDFULNESS,BENEFITS}},
  language     = {{eng}},
  number       = {{4}},
  pages        = {{424--442}},
  title        = {{Leader attentive communication : a new communication concept, validation and scale development}},
  url          = {{http://doi.org/10.1177/15480518221100922}},
  volume       = {{29}},
  year         = {{2022}},
}

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