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About a process-technology fit for process improvements in an ambidextrous environment

Tahir Ahmad (UGent) and Amy Van Looy (UGent)
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Abstract
Since business process management (BPM) can become more disruptive due to new technologies, both explorative and exploitative BPM approaches are being combined to improve business processes. This combination of approaches refers to the notion of ambidexterity. The question, however, remains which emerging technology is appropriate for which type of process improvement. Therefore, this research is designed to translate the original task-technology fit (TTF) theory into a process-technology fit (PTF) theory by also acknowledging an ambidextrous BPM environment. We have derived an initial theoretical model from existing theories and frameworks. Afterwards, we have conducted an expert panel with a content analysis of 19 interviews. Our findings demonstrate ambidextrous BPM practices, and uncover what it means when processes fit or do not fit certain technologies. Novelty resides in translating TTF into PTF and BPM ambidexterity, and so contributing to BPM’s theoretical underpinnings. In addition, we provide more insight into related practical issues.
Keywords
Process-Technology Fit, Process Improvement, Process Innovation, Digital Innovation, Ambidexterity

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MLA
Ahmad, Tahir, and Amy Van Looy. “About a Process-Technology Fit for Process Improvements in an Ambidextrous Environment.” Business Process Management Workshops, BPM 2021 International Workshops, Revised Selected Papers, edited by Andrea Marrella and Barbara Weber, vol. 436, Springer, 2022, pp. 166–78, doi:10.1007/978-3-030-94343-1_13.
APA
Ahmad, T., & Van Looy, A. (2022). About a process-technology fit for process improvements in an ambidextrous environment. In A. Marrella & B. Weber (Eds.), Business Process Management Workshops, BPM 2021 International Workshops, Revised Selected Papers (Vol. 436, pp. 166–178). https://doi.org/10.1007/978-3-030-94343-1_13
Chicago author-date
Ahmad, Tahir, and Amy Van Looy. 2022. “About a Process-Technology Fit for Process Improvements in an Ambidextrous Environment.” In Business Process Management Workshops, BPM 2021 International Workshops, Revised Selected Papers, edited by Andrea Marrella and Barbara Weber, 436:166–78. Springer. https://doi.org/10.1007/978-3-030-94343-1_13.
Chicago author-date (all authors)
Ahmad, Tahir, and Amy Van Looy. 2022. “About a Process-Technology Fit for Process Improvements in an Ambidextrous Environment.” In Business Process Management Workshops, BPM 2021 International Workshops, Revised Selected Papers, ed by. Andrea Marrella and Barbara Weber, 436:166–178. Springer. doi:10.1007/978-3-030-94343-1_13.
Vancouver
1.
Ahmad T, Van Looy A. About a process-technology fit for process improvements in an ambidextrous environment. In: Marrella A, Weber B, editors. Business Process Management Workshops, BPM 2021 International Workshops, Revised Selected Papers. Springer; 2022. p. 166–78.
IEEE
[1]
T. Ahmad and A. Van Looy, “About a process-technology fit for process improvements in an ambidextrous environment,” in Business Process Management Workshops, BPM 2021 International Workshops, Revised Selected Papers, Rome, Italy, 2022, vol. 436, pp. 166–178.
@inproceedings{8735558,
  abstract     = {{Since business process management (BPM) can become more disruptive due to new technologies, both explorative and exploitative BPM approaches are being combined to improve business processes. This combination of approaches refers to the notion of ambidexterity. The question, however, remains which emerging technology is appropriate for which type of process improvement. Therefore, this research is designed to translate the original task-technology fit (TTF) theory into a process-technology fit (PTF) theory by also acknowledging an ambidextrous BPM environment. We have derived an initial theoretical model from existing theories and frameworks. Afterwards, we have conducted an expert panel with a content analysis of 19 interviews. Our findings demonstrate ambidextrous BPM practices, and uncover what it means when processes fit or do not fit certain technologies. Novelty resides in translating TTF into PTF and BPM ambidexterity, and so contributing to BPM’s theoretical underpinnings. In addition, we provide more insight into related practical issues.}},
  author       = {{Ahmad, Tahir and Van Looy, Amy}},
  booktitle    = {{Business Process Management Workshops, BPM 2021 International Workshops, Revised Selected Papers}},
  editor       = {{Marrella, Andrea and Weber, Barbara}},
  isbn         = {{9783030943424}},
  issn         = {{1865-1348}},
  keywords     = {{Process-Technology Fit,Process Improvement,Process Innovation,Digital Innovation,Ambidexterity}},
  language     = {{eng}},
  location     = {{Rome, Italy}},
  pages        = {{166--178}},
  publisher    = {{Springer}},
  title        = {{About a process-technology fit for process improvements in an ambidextrous environment}},
  url          = {{http://dx.doi.org/10.1007/978-3-030-94343-1_13}},
  volume       = {{436}},
  year         = {{2022}},
}

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