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A configuration taxonomy of business process orientation

Amy Van Looy (UGent) , Peter Trkman and Els Clarysse (UGent)
(2022) BUSINESS & INFORMATION SYSTEMS ENGINEERING. 64. p.133-147
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Abstract
Organizations strive to develop a variety of capabilities to improve and measure business processes. Researchers have used various maturity models to investigate the development of a business process orientation (BPO), and most have argued that such development comes in stages. Current literature underestimates the interrelationships between BPO capabilities and fails to consider multidimensional or non-linear paths to maturity. To refine the features of maturity models, we rely on configuration theory to uncover different archetypes for BPO development and quantitatively evaluate them by examining performance differences among archetypes based on a large-scale international dataset. The resulting empirical taxonomy with seven BPO archetypes establishes important performance differences between organizations at a similar maturity level. Besides strengthening the theoretical foundations of BPO and making maturity assessments more multifaceted, our results help organizations focus their managerial efforts by enabling comparison with peers in the same archetype and showing various paths for BPO improvement.
Keywords
Information Systems, Process orientation, Archetype, Configuration, Context awareness, Performance, PROCESS MANAGEMENT, FRAMEWORK

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MLA
Van Looy, Amy, et al. “A Configuration Taxonomy of Business Process Orientation.” BUSINESS & INFORMATION SYSTEMS ENGINEERING, vol. 64, 2022, pp. 133–47, doi:10.1007/s12599-021-00700-4.
APA
Van Looy, A., Trkman, P., & Clarysse, E. (2022). A configuration taxonomy of business process orientation. BUSINESS & INFORMATION SYSTEMS ENGINEERING, 64, 133–147. https://doi.org/10.1007/s12599-021-00700-4
Chicago author-date
Van Looy, Amy, Peter Trkman, and Els Clarysse. 2022. “A Configuration Taxonomy of Business Process Orientation.” BUSINESS & INFORMATION SYSTEMS ENGINEERING 64: 133–47. https://doi.org/10.1007/s12599-021-00700-4.
Chicago author-date (all authors)
Van Looy, Amy, Peter Trkman, and Els Clarysse. 2022. “A Configuration Taxonomy of Business Process Orientation.” BUSINESS & INFORMATION SYSTEMS ENGINEERING 64: 133–147. doi:10.1007/s12599-021-00700-4.
Vancouver
1.
Van Looy A, Trkman P, Clarysse E. A configuration taxonomy of business process orientation. BUSINESS & INFORMATION SYSTEMS ENGINEERING. 2022;64:133–47.
IEEE
[1]
A. Van Looy, P. Trkman, and E. Clarysse, “A configuration taxonomy of business process orientation,” BUSINESS & INFORMATION SYSTEMS ENGINEERING, vol. 64, pp. 133–147, 2022.
@article{8735100,
  abstract     = {{Organizations strive to develop a variety of capabilities to improve and measure business processes. Researchers have used various maturity models to investigate the development of a business process orientation (BPO), and most have argued that such development comes in stages. Current literature underestimates the interrelationships between BPO capabilities and fails to consider multidimensional or non-linear paths to maturity. To refine the features of maturity models, we rely on configuration theory to uncover different archetypes for BPO development and quantitatively evaluate them by examining performance differences among archetypes based on a large-scale international dataset. The resulting empirical taxonomy with seven BPO archetypes establishes important performance differences between organizations at a similar maturity level. Besides strengthening the theoretical foundations of BPO and making maturity assessments more multifaceted, our results help organizations focus their managerial efforts by enabling comparison with peers in the same archetype and showing various paths for BPO improvement.}},
  author       = {{Van Looy, Amy and Trkman, Peter and Clarysse, Els}},
  issn         = {{2363-7005}},
  journal      = {{BUSINESS & INFORMATION SYSTEMS ENGINEERING}},
  keywords     = {{Information Systems,Process orientation,Archetype,Configuration,Context awareness,Performance,PROCESS MANAGEMENT,FRAMEWORK}},
  language     = {{eng}},
  pages        = {{133--147}},
  title        = {{A configuration taxonomy of business process orientation}},
  url          = {{http://doi.org/10.1007/s12599-021-00700-4}},
  volume       = {{64}},
  year         = {{2022}},
}
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