
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
- Author
- Nicolas Ruytenbeek (UGent) , Marie Verschraegen and Sofie Decock (UGent)
- Organization
- Keywords
- ustomer dissatisfaction, TripAdvisor, Booking.com, Online reviews, Affordances, Negative WOM, CONSUMER REVIEWS, COMPLAINTS, PARTICIPATION, INTENTIONS
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-8732259
- MLA
- Ruytenbeek, Nicolas, et al. “Exploring the Impact of Platforms’ Affordances on the Expression of Negativity in Online Hotel Reviews.” JOURNAL OF PRAGMATICS, vol. 186, 2021, pp. 289–307, doi:10.1016/j.pragma.2021.10.004.
- APA
- Ruytenbeek, N., Verschraegen, M., & Decock, S. (2021). Exploring the impact of platforms’ affordances on the expression of negativity in online hotel reviews. JOURNAL OF PRAGMATICS, 186, 289–307. https://doi.org/10.1016/j.pragma.2021.10.004
- Chicago author-date
- Ruytenbeek, Nicolas, Marie Verschraegen, and Sofie Decock. 2021. “Exploring the Impact of Platforms’ Affordances on the Expression of Negativity in Online Hotel Reviews.” JOURNAL OF PRAGMATICS 186: 289–307. https://doi.org/10.1016/j.pragma.2021.10.004.
- Chicago author-date (all authors)
- Ruytenbeek, Nicolas, Marie Verschraegen, and Sofie Decock. 2021. “Exploring the Impact of Platforms’ Affordances on the Expression of Negativity in Online Hotel Reviews.” JOURNAL OF PRAGMATICS 186: 289–307. doi:10.1016/j.pragma.2021.10.004.
- Vancouver
- 1.Ruytenbeek N, Verschraegen M, Decock S. Exploring the impact of platforms’ affordances on the expression of negativity in online hotel reviews. JOURNAL OF PRAGMATICS. 2021;186:289–307.
- IEEE
- [1]N. Ruytenbeek, M. Verschraegen, and S. Decock, “Exploring the impact of platforms’ affordances on the expression of negativity in online hotel reviews,” JOURNAL OF PRAGMATICS, vol. 186, pp. 289–307, 2021.
@article{8732259, author = {{Ruytenbeek, Nicolas and Verschraegen, Marie and Decock, Sofie}}, issn = {{0378-2166}}, journal = {{JOURNAL OF PRAGMATICS}}, keywords = {{ustomer dissatisfaction,TripAdvisor,Booking.com,Online reviews,Affordances,Negative WOM,CONSUMER REVIEWS,COMPLAINTS,PARTICIPATION,INTENTIONS}}, language = {{eng}}, pages = {{289--307}}, title = {{Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews}}, url = {{http://doi.org/10.1016/j.pragma.2021.10.004}}, volume = {{186}}, year = {{2021}}, }
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