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Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews

(2021) JOURNAL OF PRAGMATICS. 186. p.289-307
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Keywords
ustomer dissatisfaction, TripAdvisor, Booking.com, Online reviews, Affordances, Negative WOM, CONSUMER REVIEWS, COMPLAINTS, PARTICIPATION, INTENTIONS

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MLA
Ruytenbeek, Nicolas, et al. “Exploring the Impact of Platforms’ Affordances on the Expression of Negativity in Online Hotel Reviews.” JOURNAL OF PRAGMATICS, vol. 186, 2021, pp. 289–307, doi:10.1016/j.pragma.2021.10.004.
APA
Ruytenbeek, N., Verschraegen, M., & Decock, S. (2021). Exploring the impact of platforms’ affordances on the expression of negativity in online hotel reviews. JOURNAL OF PRAGMATICS, 186, 289–307. https://doi.org/10.1016/j.pragma.2021.10.004
Chicago author-date
Ruytenbeek, Nicolas, Marie Verschraegen, and Sofie Decock. 2021. “Exploring the Impact of Platforms’ Affordances on the Expression of Negativity in Online Hotel Reviews.” JOURNAL OF PRAGMATICS 186: 289–307. https://doi.org/10.1016/j.pragma.2021.10.004.
Chicago author-date (all authors)
Ruytenbeek, Nicolas, Marie Verschraegen, and Sofie Decock. 2021. “Exploring the Impact of Platforms’ Affordances on the Expression of Negativity in Online Hotel Reviews.” JOURNAL OF PRAGMATICS 186: 289–307. doi:10.1016/j.pragma.2021.10.004.
Vancouver
1.
Ruytenbeek N, Verschraegen M, Decock S. Exploring the impact of platforms’ affordances on the expression of negativity in online hotel reviews. JOURNAL OF PRAGMATICS. 2021;186:289–307.
IEEE
[1]
N. Ruytenbeek, M. Verschraegen, and S. Decock, “Exploring the impact of platforms’ affordances on the expression of negativity in online hotel reviews,” JOURNAL OF PRAGMATICS, vol. 186, pp. 289–307, 2021.
@article{8732259,
  author       = {{Ruytenbeek, Nicolas and Verschraegen, Marie and Decock, Sofie}},
  issn         = {{0378-2166}},
  journal      = {{JOURNAL OF PRAGMATICS}},
  keywords     = {{ustomer dissatisfaction,TripAdvisor,Booking.com,Online reviews,Affordances,Negative WOM,CONSUMER REVIEWS,COMPLAINTS,PARTICIPATION,INTENTIONS}},
  language     = {{eng}},
  pages        = {{289--307}},
  title        = {{Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews}},
  url          = {{http://dx.doi.org/10.1016/j.pragma.2021.10.004}},
  volume       = {{186}},
  year         = {{2021}},
}

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