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How much feedback do employees need? A field study of absolute feedback frequency reports and performance

Shana Mertens (UGent) , Eveline Schollaert (UGent) and Frederik Anseel (UGent)
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Abstract
Scholars and practitioners in the field of performance management have advocated an increase in the exchange of feedback in the workplace. Practitioners would benefit from guidelines about appropriate feedback frequencies, but the current literature does not offer much guidance. Our study investigates how self-reports of absolute frequencies relate to performance and job satisfaction. In a sample of diverse organizations, employees reported, on average, 3.8 feedback conversations in 3 weeks. Contrary to earlier suggestions that there might be an optimal feedback frequency, we find support for the notion that more feedback is better, without any indication of a downward trend at the highest feedback frequency. Our findings suggest that leader–member exchange may be one underlying mechanism that mediates this relationship.
Keywords
feedback environment, feedback frequency, leader-member exchange, organizational learning, performance management

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MLA
Mertens, Shana, et al. “How Much Feedback Do Employees Need? A Field Study of Absolute Feedback Frequency Reports and Performance.” INTERNATIONAL JOURNAL OF SELECTION AND ASSESSMENT, vol. 29, no. 3–4, 2021, pp. 326–35, doi:10.1111/ijsa.12352.
APA
Mertens, S., Schollaert, E., & Anseel, F. (2021). How much feedback do employees need? A field study of absolute feedback frequency reports and performance. INTERNATIONAL JOURNAL OF SELECTION AND ASSESSMENT, 29(3–4), 326–335. https://doi.org/10.1111/ijsa.12352
Chicago author-date
Mertens, Shana, Eveline Schollaert, and Frederik Anseel. 2021. “How Much Feedback Do Employees Need? A Field Study of Absolute Feedback Frequency Reports and Performance.” INTERNATIONAL JOURNAL OF SELECTION AND ASSESSMENT 29 (3–4): 326–35. https://doi.org/10.1111/ijsa.12352.
Chicago author-date (all authors)
Mertens, Shana, Eveline Schollaert, and Frederik Anseel. 2021. “How Much Feedback Do Employees Need? A Field Study of Absolute Feedback Frequency Reports and Performance.” INTERNATIONAL JOURNAL OF SELECTION AND ASSESSMENT 29 (3–4): 326–335. doi:10.1111/ijsa.12352.
Vancouver
1.
Mertens S, Schollaert E, Anseel F. How much feedback do employees need? A field study of absolute feedback frequency reports and performance. INTERNATIONAL JOURNAL OF SELECTION AND ASSESSMENT. 2021;29(3–4):326–35.
IEEE
[1]
S. Mertens, E. Schollaert, and F. Anseel, “How much feedback do employees need? A field study of absolute feedback frequency reports and performance,” INTERNATIONAL JOURNAL OF SELECTION AND ASSESSMENT, vol. 29, no. 3–4, pp. 326–335, 2021.
@article{8722957,
  abstract     = {{Scholars and practitioners in the field of performance management have advocated an increase in the exchange of feedback in the workplace. Practitioners would benefit from guidelines about appropriate feedback frequencies, but the current literature does not offer much guidance. Our study investigates how self-reports of absolute frequencies relate to performance and job satisfaction. In a sample of diverse organizations, employees reported, on average, 3.8 feedback conversations in 3 weeks. Contrary to earlier suggestions that there might be an optimal feedback frequency, we find support for the notion that more feedback is better, without any indication of a downward trend at the highest feedback frequency. Our findings suggest that leader–member exchange may be one underlying mechanism that mediates this relationship.}},
  author       = {{Mertens, Shana and Schollaert, Eveline and Anseel, Frederik}},
  issn         = {{0965-075X}},
  journal      = {{INTERNATIONAL JOURNAL OF SELECTION AND ASSESSMENT}},
  keywords     = {{feedback environment,feedback frequency,leader-member exchange,organizational learning,performance management}},
  language     = {{eng}},
  number       = {{3-4}},
  pages        = {{326--335}},
  title        = {{How much feedback do employees need? A field study of absolute feedback frequency reports and performance}},
  url          = {{http://doi.org/10.1111/ijsa.12352}},
  volume       = {{29}},
  year         = {{2021}},
}

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