
Guidelines for annotating fine-grained emotion trajectories in customer service dialogues (version 1.0)
- Author
- Sofie Labat (UGent) , Thomas Demeester (UGent) and Veronique Hoste (UGent)
- Organization
- Project
- Keywords
- LT3, emotion analysis, natural language processing, customer service
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Guidelines CRM conversations.pdf
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-8688684
- MLA
- Labat, Sofie, et al. “Guidelines for Annotating Fine-Grained Emotion Trajectories in Customer Service Dialogues (Version 1.0).” LT3 Technical Report – LT3 20-01, LT3, Faculty of Arts, Humanities and Law, Ghent University (Ghent, Belgium), 2020.
- APA
- Labat, S., Demeester, T., & Hoste, V. (2020). Guidelines for annotating fine-grained emotion trajectories in customer service dialogues (version 1.0). Ghent: LT3, Faculty of Arts, Humanities and Law, Ghent University (Ghent, Belgium).
- Chicago author-date
- Labat, Sofie, Thomas Demeester, and Veronique Hoste. 2020. “Guidelines for Annotating Fine-Grained Emotion Trajectories in Customer Service Dialogues (Version 1.0).” LT3 Technical Report – LT3 20-01. Ghent: LT3, Faculty of Arts, Humanities and Law, Ghent University (Ghent, Belgium).
- Chicago author-date (all authors)
- Labat, Sofie, Thomas Demeester, and Veronique Hoste. 2020. “Guidelines for Annotating Fine-Grained Emotion Trajectories in Customer Service Dialogues (Version 1.0).” LT3 Technical Report – LT3 20-01. Ghent: LT3, Faculty of Arts, Humanities and Law, Ghent University (Ghent, Belgium).
- Vancouver
- 1.Labat S, Demeester T, Hoste V. Guidelines for annotating fine-grained emotion trajectories in customer service dialogues (version 1.0). LT3 Technical Report – LT3 20-01. Ghent: LT3, Faculty of Arts, Humanities and Law, Ghent University (Ghent, Belgium); 2020.
- IEEE
- [1]S. Labat, T. Demeester, and V. Hoste, “Guidelines for annotating fine-grained emotion trajectories in customer service dialogues (version 1.0),” LT3 Technical Report – LT3 20-01. LT3, Faculty of Arts, Humanities and Law, Ghent University (Ghent, Belgium), Ghent, 2020.
@misc{8688684, author = {{Labat, Sofie and Demeester, Thomas and Hoste, Veronique}}, keywords = {{LT3,emotion analysis,natural language processing,customer service}}, language = {{eng}}, pages = {{31}}, publisher = {{LT3, Faculty of Arts, Humanities and Law, Ghent University (Ghent, Belgium)}}, series = {{LT3 Technical Report – LT3 20-01}}, title = {{Guidelines for annotating fine-grained emotion trajectories in customer service dialogues (version 1.0)}}, year = {{2020}}, }