Holistic guidelines for selecting and adapting BPM Maturity Models (BPM MMs)
- Author
- Wasana Bandara, Amy Van Looy (UGent) , John Merideth and Lara Meyers
- Organization
- Abstract
- BPM maturity models (MMs) help organizations accomplish the BPM capabili-ties paramount for organizational success. Although much literature deals with how to design MMs, little knowledge exists of how organizations use BPM MMs. Moreover, the academic literature about MMs is scattered, making it hard for practitioners to learn from academia. Our purpose is to offer a holistic journey to guide organizations through three phases of BPM MM use, namely (1) choosing one out of many MMs that fits the organization’s context, (2) tailoring the MM to particular needs, and (3) advising during and after a maturity assessment. Starting from a synthesis of known guidelines, a framework for BPM MM adap-tion is presented with evidence of its applicability when organizations are conducting maturity assessments. The analysis calls for research to derive specific guidelines for different contexts, e.g., for different levels of maturity and/or when maturity assessments are driven by consultants.
- Keywords
- Business process management, Maturity models, Guidelines, Case study, MANAGEMENT
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-8684694
- MLA
- Bandara, Wasana, et al. “Holistic Guidelines for Selecting and Adapting BPM Maturity Models (BPM MMs).” BUSINESS PROCESS MANAGEMENT FORUM, BPM FORUM 2020, vol. 392, Springer, 2020, pp. 263–78, doi:10.1007/978-3-030-58638-6_16.
- APA
- Bandara, W., Van Looy, A., Merideth, J., & Meyers, L. (2020). Holistic guidelines for selecting and adapting BPM Maturity Models (BPM MMs). BUSINESS PROCESS MANAGEMENT FORUM, BPM FORUM 2020, 392, 263–278. https://doi.org/10.1007/978-3-030-58638-6_16
- Chicago author-date
- Bandara, Wasana, Amy Van Looy, John Merideth, and Lara Meyers. 2020. “Holistic Guidelines for Selecting and Adapting BPM Maturity Models (BPM MMs).” In BUSINESS PROCESS MANAGEMENT FORUM, BPM FORUM 2020, 392:263–78. Springer. https://doi.org/10.1007/978-3-030-58638-6_16.
- Chicago author-date (all authors)
- Bandara, Wasana, Amy Van Looy, John Merideth, and Lara Meyers. 2020. “Holistic Guidelines for Selecting and Adapting BPM Maturity Models (BPM MMs).” In BUSINESS PROCESS MANAGEMENT FORUM, BPM FORUM 2020, 392:263–278. Springer. doi:10.1007/978-3-030-58638-6_16.
- Vancouver
- 1.Bandara W, Van Looy A, Merideth J, Meyers L. Holistic guidelines for selecting and adapting BPM Maturity Models (BPM MMs). In: BUSINESS PROCESS MANAGEMENT FORUM, BPM FORUM 2020. Springer; 2020. p. 263–78.
- IEEE
- [1]W. Bandara, A. Van Looy, J. Merideth, and L. Meyers, “Holistic guidelines for selecting and adapting BPM Maturity Models (BPM MMs),” in BUSINESS PROCESS MANAGEMENT FORUM, BPM FORUM 2020, Online, 2020, vol. 392, pp. 263–278.
@inproceedings{8684694,
abstract = {{BPM maturity models (MMs) help organizations accomplish the BPM capabili-ties paramount for organizational success. Although much literature deals with how to design MMs, little knowledge exists of how organizations use BPM MMs. Moreover, the academic literature about MMs is scattered, making it hard for practitioners to learn from academia. Our purpose is to offer a holistic journey to guide organizations through three phases of BPM MM use, namely (1) choosing one out of many MMs that fits the organization’s context, (2) tailoring the MM to particular needs, and (3) advising during and after a maturity assessment. Starting from a synthesis of known guidelines, a framework for BPM MM adap-tion is presented with evidence of its applicability when organizations are conducting maturity assessments. The analysis calls for research to derive specific guidelines for different contexts, e.g., for different levels of maturity and/or when maturity assessments are driven by consultants.}},
author = {{Bandara, Wasana and Van Looy, Amy and Merideth, John and Meyers, Lara}},
booktitle = {{BUSINESS PROCESS MANAGEMENT FORUM, BPM FORUM 2020}},
isbn = {{9783030586379}},
issn = {{1865-1348}},
keywords = {{Business process management,Maturity models,Guidelines,Case study,MANAGEMENT}},
language = {{eng}},
location = {{Online}},
pages = {{263--278}},
publisher = {{Springer}},
title = {{Holistic guidelines for selecting and adapting BPM Maturity Models (BPM MMs)}},
url = {{http://doi.org/10.1007/978-3-030-58638-6_16}},
volume = {{392}},
year = {{2020}},
}
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