The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
- Author
- Bieke Henkens (UGent) , Katrien Verleye (UGent) and Bart Larivière (UGent)
- Organization
- Keywords
- Smart Service System, Smart Product, Personalization, Intrusiveness, Customer Engagement, Customer Well-Being
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-8674795
- MLA
- Henkens, Bieke, et al. “The Smarter, the Better?! Customer Well-Being, Engagement, and Perceptions in Smart Service Systems.” INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING, vol. 38, no. 2, 2021, pp. 425–47, doi:10.1016/j.ijresmar.2020.09.006.
- APA
- Henkens, B., Verleye, K., & Larivière, B. (2021). The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems. INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING, 38(2), 425–447. https://doi.org/10.1016/j.ijresmar.2020.09.006
- Chicago author-date
- Henkens, Bieke, Katrien Verleye, and Bart Larivière. 2021. “The Smarter, the Better?! Customer Well-Being, Engagement, and Perceptions in Smart Service Systems.” INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING 38 (2): 425–47. https://doi.org/10.1016/j.ijresmar.2020.09.006.
- Chicago author-date (all authors)
- Henkens, Bieke, Katrien Verleye, and Bart Larivière. 2021. “The Smarter, the Better?! Customer Well-Being, Engagement, and Perceptions in Smart Service Systems.” INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING 38 (2): 425–447. doi:10.1016/j.ijresmar.2020.09.006.
- Vancouver
- 1.Henkens B, Verleye K, Larivière B. The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems. INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING. 2021;38(2):425–47.
- IEEE
- [1]B. Henkens, K. Verleye, and B. Larivière, “The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems,” INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING, vol. 38, no. 2, pp. 425–447, 2021.
@article{8674795,
author = {{Henkens, Bieke and Verleye, Katrien and Larivière, Bart}},
issn = {{0167-8116}},
journal = {{INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING}},
keywords = {{Smart Service System,Smart Product,Personalization,Intrusiveness,Customer Engagement,Customer Well-Being}},
language = {{eng}},
number = {{2}},
pages = {{425--447}},
title = {{The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems}},
url = {{http://doi.org/10.1016/j.ijresmar.2020.09.006}},
volume = {{38}},
year = {{2021}},
}
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