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A conceptual framework for process-oriented employee appraisals and rewards

Aygun Shafagatova (UGent) and Amy Van Looy (UGent)
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Abstract
This study aims to translate generic human resource management (HRM) appraisals and rewards toward an organization's business processes for better aligning organizational practices to a process orientation and for a successful business process management (BPM) adoption. We conducted an interdisciplinary study with three phases. Firstly, we conducted a literature study to obtain a list of typical business process characteristics that can be relevant for HRM appraisals and rewards. Secondly, we used an expert panel to validate and refine this list. Finally, we integrated those concepts into generic theories and frameworks on HRM appraisals and rewards through a translation study. We provide a conceptual framework of process-oriented HRM appraisals and rewards that integrates HRM and BPM concepts. The framework presents process-specific characteristics to supplement generic HRM appraisals and rewards frameworks. Given the challenges of aligning function-based appraisals and rewards to a business process orientation, the framework can help tackle interdisciplinary challenges and brings a high-level understanding of what to focus on during this alignment.
Keywords
Management of Technology and Innovation, Strategy and Management, BUSINESS PROCESS MANAGEMENT, HUMAN-RESOURCES MANAGEMENT, PERFORMANCE MANAGEMENT, PROCESS ORIENTATION, AGENCY THEORY, GO

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MLA
Shafagatova, Aygun, and Amy Van Looy. “A Conceptual Framework for Process-Oriented Employee Appraisals and Rewards.” KNOWLEDGE AND PROCESS MANAGEMENT, vol. 28, no. 1, 2021, pp. 90–104, doi:10.1002/kpm.1644.
APA
Shafagatova, A., & Van Looy, A. (2021). A conceptual framework for process-oriented employee appraisals and rewards. KNOWLEDGE AND PROCESS MANAGEMENT, 28(1), 90–104. https://doi.org/10.1002/kpm.1644
Chicago author-date
Shafagatova, Aygun, and Amy Van Looy. 2021. “A Conceptual Framework for Process-Oriented Employee Appraisals and Rewards.” KNOWLEDGE AND PROCESS MANAGEMENT 28 (1): 90–104. https://doi.org/10.1002/kpm.1644.
Chicago author-date (all authors)
Shafagatova, Aygun, and Amy Van Looy. 2021. “A Conceptual Framework for Process-Oriented Employee Appraisals and Rewards.” KNOWLEDGE AND PROCESS MANAGEMENT 28 (1): 90–104. doi:10.1002/kpm.1644.
Vancouver
1.
Shafagatova A, Van Looy A. A conceptual framework for process-oriented employee appraisals and rewards. KNOWLEDGE AND PROCESS MANAGEMENT. 2021;28(1):90–104.
IEEE
[1]
A. Shafagatova and A. Van Looy, “A conceptual framework for process-oriented employee appraisals and rewards,” KNOWLEDGE AND PROCESS MANAGEMENT, vol. 28, no. 1, pp. 90–104, 2021.
@article{8665886,
  abstract     = {{This study aims to translate generic human resource management (HRM) appraisals and rewards toward an organization's business processes for better aligning organizational practices to a process orientation and for a successful business process management (BPM) adoption. We conducted an interdisciplinary study with three
phases. Firstly, we conducted a literature study to obtain a list of typical business process characteristics that can be relevant for HRM appraisals and rewards. Secondly, we used an expert panel to validate and refine this list. Finally, we integrated those concepts into generic theories and frameworks on HRM appraisals and rewards through a translation study. We provide a conceptual framework of process-oriented HRM appraisals and rewards that integrates HRM and BPM concepts. The framework presents process-specific characteristics to supplement generic HRM appraisals
and rewards frameworks. Given the challenges of aligning function-based appraisals and rewards to a business process orientation, the framework can help tackle interdisciplinary challenges and brings a high-level understanding of what to focus on during this alignment.}},
  author       = {{Shafagatova, Aygun and Van Looy, Amy}},
  issn         = {{1092-4604}},
  journal      = {{KNOWLEDGE AND PROCESS MANAGEMENT}},
  keywords     = {{Management of Technology and Innovation,Strategy and Management,BUSINESS PROCESS MANAGEMENT,HUMAN-RESOURCES MANAGEMENT,PERFORMANCE MANAGEMENT,PROCESS ORIENTATION,AGENCY THEORY,GO}},
  language     = {{eng}},
  number       = {{1}},
  pages        = {{90--104}},
  title        = {{A conceptual framework for process-oriented employee appraisals and rewards}},
  url          = {{http://dx.doi.org/10.1002/kpm.1644}},
  volume       = {{28}},
  year         = {{2021}},
}

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