The usefulness of offering 24/7 online support within a wider mix of professional services for people with intellectual and developmental disabilities living independently : a qualitative, multiple case study
- Author
- Miriam Zaagsma, Karin M. Volkers, Mark H. M. Koning, Geert Van Hove (UGent) and Alice P. Schippers
- Organization
- Abstract
- Service organizations for people with intellectual and developmental disabilities (IDD) increasingly use telecare applications to improve their services. This study explored the usefulness of offering the 24/7 online support service DigiContact within a broader mix of professional services for people with IDD living independently. We employed a qualitative multiple case study, in which the cases of nine online support users were reconstructed through semistructured interviews with both support users and their case workers. Thematic analysis showed that online support was used as an addition to regular onsite support to enable a more tailor-made delivery of professional supports. Online support can be valuable for its users by increasing the accessibility of professional support and creating opportunities for more self-direction in support.
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-8664154
- MLA
- Zaagsma, Miriam, et al. “The Usefulness of Offering 24/7 Online Support within a Wider Mix of Professional Services for People with Intellectual and Developmental Disabilities Living Independently : A Qualitative, Multiple Case Study.” INCLUSION, vol. 8, no. 2, 2020, pp. 138–54, doi:10.1352/2326-6988-8.2.138.
- APA
- Zaagsma, M., Volkers, K. M., Koning, M. H. M., Van Hove, G., & Schippers, A. P. (2020). The usefulness of offering 24/7 online support within a wider mix of professional services for people with intellectual and developmental disabilities living independently : a qualitative, multiple case study. INCLUSION, 8(2), 138–154. https://doi.org/10.1352/2326-6988-8.2.138
- Chicago author-date
- Zaagsma, Miriam, Karin M. Volkers, Mark H. M. Koning, Geert Van Hove, and Alice P. Schippers. 2020. “The Usefulness of Offering 24/7 Online Support within a Wider Mix of Professional Services for People with Intellectual and Developmental Disabilities Living Independently : A Qualitative, Multiple Case Study.” INCLUSION 8 (2): 138–54. https://doi.org/10.1352/2326-6988-8.2.138.
- Chicago author-date (all authors)
- Zaagsma, Miriam, Karin M. Volkers, Mark H. M. Koning, Geert Van Hove, and Alice P. Schippers. 2020. “The Usefulness of Offering 24/7 Online Support within a Wider Mix of Professional Services for People with Intellectual and Developmental Disabilities Living Independently : A Qualitative, Multiple Case Study.” INCLUSION 8 (2): 138–154. doi:10.1352/2326-6988-8.2.138.
- Vancouver
- 1.Zaagsma M, Volkers KM, Koning MHM, Van Hove G, Schippers AP. The usefulness of offering 24/7 online support within a wider mix of professional services for people with intellectual and developmental disabilities living independently : a qualitative, multiple case study. INCLUSION. 2020;8(2):138–54.
- IEEE
- [1]M. Zaagsma, K. M. Volkers, M. H. M. Koning, G. Van Hove, and A. P. Schippers, “The usefulness of offering 24/7 online support within a wider mix of professional services for people with intellectual and developmental disabilities living independently : a qualitative, multiple case study,” INCLUSION, vol. 8, no. 2, pp. 138–154, 2020.
@article{8664154,
abstract = {{Service organizations for people with intellectual and developmental disabilities (IDD) increasingly use telecare applications to improve their services. This study explored the usefulness of offering the 24/7 online support service DigiContact within a broader mix of professional services for people with IDD living independently. We employed a qualitative multiple case study, in which the cases of nine online support users were reconstructed through semistructured interviews with both support users and their case workers. Thematic analysis showed that online support was used as an addition to regular onsite support to enable a more tailor-made delivery of professional supports. Online support can be valuable for its users by increasing the accessibility of professional support and creating opportunities for more self-direction in support.}},
author = {{Zaagsma, Miriam and Volkers, Karin M. and Koning, Mark H. M. and Van Hove, Geert and Schippers, Alice P.}},
issn = {{2326-6988}},
journal = {{INCLUSION}},
language = {{eng}},
number = {{2}},
pages = {{138--154}},
title = {{The usefulness of offering 24/7 online support within a wider mix of professional services for people with intellectual and developmental disabilities living independently : a qualitative, multiple case study}},
url = {{http://doi.org/10.1352/2326-6988-8.2.138}},
volume = {{8}},
year = {{2020}},
}
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