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The role of remediation in mitigating the negative consequences of psychological contract breach : a qualitative study in the banking sector

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Abstract
This study examined whether remediation (providing another inducement to compensate for an undelivered obligation in the psychological contract) was perceived as a useful way to deal with the consequences of a psychological contract breach in the context of organizational change. Data was collected by means of semi-structured face-to-face focus-group sessions and individual interviews in a restructuring organization in the Dutch banking sector. Fourteen focus groups and eight individual interviews were conducted with 30 non-managerial employees and 48 supervisors/professionals. The results bring the potential of offering compensating inducements to remedy psychological contract breach to the fore and highlight the role of other factors such as communication and the availability of job alternatives. Suggestions are provided for improving employee relations in situations of organizational change by taking the psychological contract into account.
Keywords
Organizational change, psychological contract, remediation, communication

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MLA
van Gilst, Erika, et al. “The Role of Remediation in Mitigating the Negative Consequences of Psychological Contract Breach : A Qualitative Study in the Banking Sector.” JOURNAL OF CHANGE MANAGEMENT, 2020.
APA
van Gilst, E., Schalk, R., Kluijtmans, T., & Poell, R. (2020). The role of remediation in mitigating the negative consequences of psychological contract breach : a qualitative study in the banking sector. JOURNAL OF CHANGE MANAGEMENT.
Chicago author-date
Gilst, Erika van, René Schalk, Tom Kluijtmans, and Rob Poell. 2020. “The Role of Remediation in Mitigating the Negative Consequences of Psychological Contract Breach : A Qualitative Study in the Banking Sector.” JOURNAL OF CHANGE MANAGEMENT.
Chicago author-date (all authors)
van Gilst, Erika, René Schalk, Tom Kluijtmans, and Rob Poell. 2020. “The Role of Remediation in Mitigating the Negative Consequences of Psychological Contract Breach : A Qualitative Study in the Banking Sector.” JOURNAL OF CHANGE MANAGEMENT.
Vancouver
1.
van Gilst E, Schalk R, Kluijtmans T, Poell R. The role of remediation in mitigating the negative consequences of psychological contract breach : a qualitative study in the banking sector. JOURNAL OF CHANGE MANAGEMENT. 2020;
IEEE
[1]
E. van Gilst, R. Schalk, T. Kluijtmans, and R. Poell, “The role of remediation in mitigating the negative consequences of psychological contract breach : a qualitative study in the banking sector,” JOURNAL OF CHANGE MANAGEMENT, 2020.
@article{8652843,
  abstract     = {This study examined whether remediation (providing another inducement to compensate for an undelivered obligation in the psychological contract) was perceived as a useful way to deal with the consequences of a psychological contract breach in the context of organizational change. Data was collected by means of semi-structured face-to-face focus-group sessions and individual interviews in a restructuring organization in the Dutch banking sector. Fourteen focus groups and eight individual interviews were conducted with 30 non-managerial employees and 48 supervisors/professionals. The results bring the potential of offering compensating inducements to remedy psychological contract breach to the fore and highlight the role of other factors such as communication and the availability of job alternatives. Suggestions are provided for improving employee relations in situations of organizational change by taking the psychological contract into account.},
  author       = {van Gilst, Erika and Schalk, René and Kluijtmans, Tom and Poell, Rob},
  issn         = {1469-7017},
  journal      = {JOURNAL OF CHANGE MANAGEMENT},
  keywords     = {Organizational change,psychological contract,remediation,communication},
  language     = {eng},
  pages        = {19},
  title        = {The role of remediation in mitigating the negative consequences of psychological contract breach : a qualitative study in the banking sector},
  url          = {http://dx.doi.org/10.1080/14697017.2020.1737180},
  year         = {2020},
}

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