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Identifying what constitutes complexity perception of decision points during indoor route guidance

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Abstract
To be able to design indoor wayfinding systems that adhere better to the needs of the users, user perception on complexity needs to be examined and linked to user characteristics and decision point characteristics. To identify how these characteristics influence perception, an online survey is executed in which participants had to indicate how complex they found a decision point, while interpreting a route instruction. The results show that complexity ratings depend both on user characteristics and on the function of the decision point. Decision points to change levels, start or end a route and to take turns each received significantly different complexity ratings. Isovist and visibility graph analysis characteristics of these decision points show that the first two actions were perceived as more complex when they took place in a narrow hallway, while the third action was perceived as more complex in a convex space. The results of this study can be used in the design of an adaptive wayfinding system that adapts the route instructions to the perceived decision point complexity. This adaptation will adhere better to the needs of the users compared to an adaptation based on solely theoretical complexity.
Keywords
Indoor navigation, mobile wayfinding aid, complexity perception, isovist, visibility graph analysis, SPATIAL KNOWLEDGE ACQUISITION, NAVIGATION, SPACE, MAPS, ENVIRONMENT, ORIENTATION, STRATEGIES, ISOVISTS

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MLA
De Cock, Laure, et al. “Identifying What Constitutes Complexity Perception of Decision Points during Indoor Route Guidance.” INTERNATIONAL JOURNAL OF GEOGRAPHICAL INFORMATION SCIENCE, vol. 35, no. 6, 2021, pp. 1232–50, doi:10.1080/13658816.2020.1719109.
APA
De Cock, L., Ooms, K., Van de Weghe, N., Vanhaeren, N., Pauwels, P., & De Maeyer, P. (2021). Identifying what constitutes complexity perception of decision points during indoor route guidance. INTERNATIONAL JOURNAL OF GEOGRAPHICAL INFORMATION SCIENCE, 35(6), 1232–1250. https://doi.org/10.1080/13658816.2020.1719109
Chicago author-date
De Cock, Laure, Kristien Ooms, Nico Van de Weghe, Nina Vanhaeren, Pieter Pauwels, and Philippe De Maeyer. 2021. “Identifying What Constitutes Complexity Perception of Decision Points during Indoor Route Guidance.” INTERNATIONAL JOURNAL OF GEOGRAPHICAL INFORMATION SCIENCE 35 (6): 1232–50. https://doi.org/10.1080/13658816.2020.1719109.
Chicago author-date (all authors)
De Cock, Laure, Kristien Ooms, Nico Van de Weghe, Nina Vanhaeren, Pieter Pauwels, and Philippe De Maeyer. 2021. “Identifying What Constitutes Complexity Perception of Decision Points during Indoor Route Guidance.” INTERNATIONAL JOURNAL OF GEOGRAPHICAL INFORMATION SCIENCE 35 (6): 1232–1250. doi:10.1080/13658816.2020.1719109.
Vancouver
1.
De Cock L, Ooms K, Van de Weghe N, Vanhaeren N, Pauwels P, De Maeyer P. Identifying what constitutes complexity perception of decision points during indoor route guidance. INTERNATIONAL JOURNAL OF GEOGRAPHICAL INFORMATION SCIENCE. 2021;35(6):1232–50.
IEEE
[1]
L. De Cock, K. Ooms, N. Van de Weghe, N. Vanhaeren, P. Pauwels, and P. De Maeyer, “Identifying what constitutes complexity perception of decision points during indoor route guidance,” INTERNATIONAL JOURNAL OF GEOGRAPHICAL INFORMATION SCIENCE, vol. 35, no. 6, pp. 1232–1250, 2021.
@article{8649248,
  abstract     = {{To be able to design indoor wayfinding systems that adhere better to the needs of the users, user perception on complexity needs to be examined and linked to user characteristics and decision point characteristics. To identify how these characteristics influence perception, an online survey is executed in which participants had to indicate how complex they found a decision point, while interpreting a route instruction. The results show that complexity ratings depend both on user characteristics and on the function of the decision point. Decision points to change levels, start or end a route and to take turns each received significantly different complexity ratings. Isovist and visibility graph analysis characteristics of these decision points show that the first two actions were perceived as more complex when they took place in a narrow hallway, while the third action was perceived as more complex in a convex space. The results of this study can be used in the design of an adaptive wayfinding system that adapts the route instructions to the perceived decision point complexity. This adaptation will adhere better to the needs of the users compared to an adaptation based on solely theoretical complexity.}},
  author       = {{De Cock, Laure and Ooms, Kristien and Van de Weghe, Nico and Vanhaeren, Nina and Pauwels, Pieter and De Maeyer, Philippe}},
  issn         = {{1365-8816}},
  journal      = {{INTERNATIONAL JOURNAL OF GEOGRAPHICAL INFORMATION SCIENCE}},
  keywords     = {{Indoor navigation,mobile wayfinding aid,complexity perception,isovist,visibility graph analysis,SPATIAL KNOWLEDGE ACQUISITION,NAVIGATION,SPACE,MAPS,ENVIRONMENT,ORIENTATION,STRATEGIES,ISOVISTS}},
  language     = {{eng}},
  number       = {{6}},
  pages        = {{1232--1250}},
  title        = {{Identifying what constitutes complexity perception of decision points during indoor route guidance}},
  url          = {{http://doi.org/10.1080/13658816.2020.1719109}},
  volume       = {{35}},
  year         = {{2021}},
}

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