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The resolution of disputes arising from e-commerce transactions : perspectives from the EU and China

Jie Zheng
(2019)
Author
Promoter
(UGent)
Organization
Abstract
Online dispute resolution (ODR) is the application of information technology to alternative dispute resolution mechanism. ODR is a suitable solution for disputes arising cross-border electronic commerce transactions for its efficiency and low cost. This dissertation explores the great potential to use ODR in resolving electronic commerce disputes by ensuring the parties' access to justice and procedural fairness in ODR. The major concerns to the development of ODR lie in the extent to which electronic ADR agreement is recognized at a cross-border level, how procedural justice is ensured in ODR proceedings, and the effectiveness of enforcement mechanism to have ODR outcomes executed. To this end, this dissertation wiil assess the role of ODR in resolving e-commerce disputes, identify legal barriers to the development of ODR, and make recommendations based on the current legal framework in the European Union and China.

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Citation

Please use this url to cite or link to this publication:

MLA
Zheng, Jie. The Resolution of Disputes Arising from E-Commerce Transactions : Perspectives from the EU and China. 2019.
APA
Zheng, J. (2019). The resolution of disputes arising from e-commerce transactions : perspectives from the EU and China.
Chicago author-date
Zheng, Jie. 2019. “The Resolution of Disputes Arising from E-Commerce Transactions : Perspectives from the EU and China.”
Chicago author-date (all authors)
Zheng, Jie. 2019. “The Resolution of Disputes Arising from E-Commerce Transactions : Perspectives from the EU and China.”
Vancouver
1.
Zheng J. The resolution of disputes arising from e-commerce transactions : perspectives from the EU and China. 2019.
IEEE
[1]
J. Zheng, “The resolution of disputes arising from e-commerce transactions : perspectives from the EU and China,” 2019.
@phdthesis{8626260,
  abstract     = {{Online dispute resolution (ODR) is the application of information technology to alternative dispute resolution mechanism. ODR is a suitable solution for disputes arising cross-border electronic commerce transactions for its efficiency and low cost. This dissertation explores the great potential to use ODR in resolving electronic commerce disputes by ensuring the parties' access to justice and procedural fairness in ODR. The major concerns to the development of ODR lie in the extent to which electronic ADR agreement is recognized at a cross-border level, how procedural justice is ensured in ODR proceedings, and the effectiveness of enforcement mechanism to have ODR outcomes executed. To this end, this dissertation wiil assess the role of ODR in resolving e-commerce disputes, identify legal barriers to the development of ODR, and make recommendations based on the current legal framework in the European Union and China.}},
  author       = {{Zheng, Jie}},
  language     = {{eng}},
  school       = {{Ghent University}},
  title        = {{The resolution of disputes arising from e-commerce transactions : perspectives from the EU and China}},
  year         = {{2019}},
}