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Fostering societal impact and job satisfaction : the role of performance management and leader-member exchange

Robin Bauwens, Mieke Audenaert (UGent) and Adelien Decramer (UGent)
(2019) PUBLIC MANAGEMENT REVIEW. 21(10). p.1486-1515
Author
Organization
Abstract
Performance management (PM) can alienate employees from experiencing societal impact. This is problematic since societal impact influences employees' job satisfaction. To avoid such unintended effects, we investigate two conditions under which PM could instead benefit the societal impact and job satisfaction of employees: consistency and leader-member exchange. Results show consistent PM fosters job satisfaction, mediated by societal impact and moderated by leader-member exchange. Public organizations should streamline expectations communicated through PM and constructive leader relationships could reinforce this process. By examining the conditions under which PM can avoid unintended effects on employees, we add to the debate on PM effectiveness.
Keywords
Performance management, societal impact, job satisfaction, leader-member exchange, higher education, PUBLIC-SERVICE MOTIVATION, PERCEIVED SOCIAL IMPACT, TRANSFORMATIONAL LEADERSHIP, POLICY ALIENATION, HIGHER-EDUCATION, WORK, SYSTEMS, HRM, PERCEPTIONS, APPRAISAL

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MLA
Bauwens, Robin, et al. “Fostering Societal Impact and Job Satisfaction : The Role of Performance Management and Leader-Member Exchange.” PUBLIC MANAGEMENT REVIEW, vol. 21, no. 10, 2019, pp. 1486–515, doi:10.1080/14719037.2018.1561928.
APA
Bauwens, R., Audenaert, M., & Decramer, A. (2019). Fostering societal impact and job satisfaction : the role of performance management and leader-member exchange. PUBLIC MANAGEMENT REVIEW, 21(10), 1486–1515. https://doi.org/10.1080/14719037.2018.1561928
Chicago author-date
Bauwens, Robin, Mieke Audenaert, and Adelien Decramer. 2019. “Fostering Societal Impact and Job Satisfaction : The Role of Performance Management and Leader-Member Exchange.” PUBLIC MANAGEMENT REVIEW 21 (10): 1486–1515. https://doi.org/10.1080/14719037.2018.1561928.
Chicago author-date (all authors)
Bauwens, Robin, Mieke Audenaert, and Adelien Decramer. 2019. “Fostering Societal Impact and Job Satisfaction : The Role of Performance Management and Leader-Member Exchange.” PUBLIC MANAGEMENT REVIEW 21 (10): 1486–1515. doi:10.1080/14719037.2018.1561928.
Vancouver
1.
Bauwens R, Audenaert M, Decramer A. Fostering societal impact and job satisfaction : the role of performance management and leader-member exchange. PUBLIC MANAGEMENT REVIEW. 2019;21(10):1486–515.
IEEE
[1]
R. Bauwens, M. Audenaert, and A. Decramer, “Fostering societal impact and job satisfaction : the role of performance management and leader-member exchange,” PUBLIC MANAGEMENT REVIEW, vol. 21, no. 10, pp. 1486–1515, 2019.
@article{8580495,
  abstract     = {{Performance management (PM) can alienate employees from experiencing societal impact. This is problematic since societal impact influences employees' job satisfaction. To avoid such unintended effects, we investigate two conditions under which PM could instead benefit the societal impact and job satisfaction of employees: consistency and leader-member exchange. Results show consistent PM fosters job satisfaction, mediated by societal impact and moderated by leader-member exchange. Public organizations should streamline expectations communicated through PM and constructive leader relationships could reinforce this process. By examining the conditions under which PM can avoid unintended effects on employees, we add to the debate on PM effectiveness.}},
  author       = {{Bauwens, Robin and Audenaert, Mieke and Decramer, Adelien}},
  issn         = {{1471-9037}},
  journal      = {{PUBLIC MANAGEMENT REVIEW}},
  keywords     = {{Performance management,societal impact,job satisfaction,leader-member exchange,higher education,PUBLIC-SERVICE MOTIVATION,PERCEIVED SOCIAL IMPACT,TRANSFORMATIONAL LEADERSHIP,POLICY ALIENATION,HIGHER-EDUCATION,WORK,SYSTEMS,HRM,PERCEPTIONS,APPRAISAL}},
  language     = {{eng}},
  number       = {{10}},
  pages        = {{1486--1515}},
  title        = {{Fostering societal impact and job satisfaction : the role of performance management and leader-member exchange}},
  url          = {{http://doi.org/10.1080/14719037.2018.1561928}},
  volume       = {{21}},
  year         = {{2019}},
}
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