Advanced search
1 file | 1.52 MB Add to list

A systematic literature review of the use of social media for business process management

Author
Organization
Abstract
In today’s expansion of new technologies, innovation is found necessary for organizations to be up to date with the latest management trends. Although organizations are increasingly using new technologies, opportunities still exist to achieve the nowadays essential omnichannel management strategy. More precisely, social media are opening a path for benefiting more from an organization’s process orientation. However, social media strategies are still an under-investigated field, especially when it comes to the research of social media use for the management and improvement of business processes or the internal way of working in organizations. By classifying a variety of articles, this study explores the evolution of social media implementation within the BPM discipline. We also provide avenues for future research and strategic implications for practitioners to use social media more comprehensively.
Keywords
Business Process Management, Lifecycle management, Social BPM, Collaborative BPM, Social media, Business 2.0

Downloads

  • SLR-BPM-SM Prodanova VanLooy 2018.pdf
    • full text
    • |
    • open access
    • |
    • PDF
    • |
    • 1.52 MB

Citation

Please use this url to cite or link to this publication:

MLA
Prodanova, Jana, and Amy Van Looy. “A Systematic Literature Review of the Use of Social Media for Business Process Management.” BUSINESS PROCESS MANAGEMENT WORKSHOPS (BPM 2017) . Ed. Ernest Teniente & Matthias Weidlich. Vol. 308. Berlin-Heidelberg: Springer International Publishing, 2018. 403–414. Print.
APA
Prodanova, J., & Van Looy, A. (2018). A systematic literature review of the use of social media for business process management. In E. Teniente & M. Weidlich (Eds.), BUSINESS PROCESS MANAGEMENT WORKSHOPS (BPM 2017) (Vol. 308, pp. 403–414). Presented at the 15th International Conference on Business Process Management (BPM), Berlin-Heidelberg: Springer International Publishing.
Chicago author-date
Prodanova, Jana, and Amy Van Looy. 2018. “A Systematic Literature Review of the Use of Social Media for Business Process Management.” In BUSINESS PROCESS MANAGEMENT WORKSHOPS (BPM 2017) , ed. Ernest Teniente and Matthias Weidlich, 308:403–414. Berlin-Heidelberg: Springer International Publishing.
Chicago author-date (all authors)
Prodanova, Jana, and Amy Van Looy. 2018. “A Systematic Literature Review of the Use of Social Media for Business Process Management.” In BUSINESS PROCESS MANAGEMENT WORKSHOPS (BPM 2017) , ed. Ernest Teniente and Matthias Weidlich, 308:403–414. Berlin-Heidelberg: Springer International Publishing.
Vancouver
1.
Prodanova J, Van Looy A. A systematic literature review of the use of social media for business process management. In: Teniente E, Weidlich M, editors. BUSINESS PROCESS MANAGEMENT WORKSHOPS (BPM 2017) . Berlin-Heidelberg: Springer International Publishing; 2018. p. 403–14.
IEEE
[1]
J. Prodanova and A. Van Looy, “A systematic literature review of the use of social media for business process management,” in BUSINESS PROCESS MANAGEMENT WORKSHOPS (BPM 2017) , Barcelona, Spain, 2018, vol. 308, pp. 403–414.
@inproceedings{8545256,
  abstract     = {In today’s expansion of new technologies, innovation is found necessary for organizations to be up to date with the latest management trends. Although organizations are increasingly using new technologies, opportunities still exist to achieve the nowadays essential omnichannel management strategy. More precisely, social media are opening a path for benefiting more from an organization’s process orientation. However, social media strategies are still an under-investigated field, especially when it comes to the research of social media use for the management and improvement of business processes or the internal way of working in organizations. By classifying a variety of articles, this study explores the evolution of social media implementation within the BPM discipline. We also provide avenues for future research and strategic implications for practitioners to use social media more comprehensively.},
  author       = {Prodanova, Jana and Van Looy, Amy},
  booktitle    = {BUSINESS PROCESS MANAGEMENT WORKSHOPS (BPM 2017) },
  editor       = {Teniente, Ernest and Weidlich, Matthias},
  isbn         = {9783319740294},
  issn         = {1865-1348},
  keywords     = {Business Process Management,Lifecycle management,Social BPM,Collaborative BPM,Social media,Business 2.0},
  language     = {eng},
  location     = {Barcelona, Spain},
  pages        = {403--414},
  publisher    = {Springer International Publishing},
  title        = {A systematic literature review of the use of social media for business process management},
  url          = {http://dx.doi.org/10.1007/978-3-319-74030-0_31},
  volume       = {308},
  year         = {2018},
}

Altmetric
View in Altmetric
Web of Science
Times cited: