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Is conversational voice the best choice? A closer look at the impact of routinized and personalized formal and informal replies in online complaint management

Bernard De Clerck (UGent) and Chloé Lybaert (UGent)
(2017)
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Chicago
De Clerck, Bernard, and Chloé Lybaert. 2017. “Is Conversational Voice the Best Choice? A Closer Look at the Impact of Routinized and Personalized Formal and Informal Replies in Online Complaint Management.” In .
APA
De Clerck, B., & Lybaert, C. (2017). Is conversational voice the best choice? A closer look at the impact of routinized and personalized formal and informal replies in online complaint management. Presented at the 7th International Conference on Applied Linguistics and Professional Practice.
Vancouver
1.
De Clerck B, Lybaert C. Is conversational voice the best choice? A closer look at the impact of routinized and personalized formal and informal replies in online complaint management. 2017.
MLA
De Clerck, Bernard, and Chloé Lybaert. “Is Conversational Voice the Best Choice? A Closer Look at the Impact of Routinized and Personalized Formal and Informal Replies in Online Complaint Management.” 2017. Print.
@inproceedings{8543128,
  author       = {De Clerck, Bernard and Lybaert, Chlo{\'e}},
  language     = {eng},
  location     = {Ghent},
  title        = {Is conversational voice the best choice? A closer look at the impact of routinized and personalized formal and informal replies in online complaint management},
  year         = {2017},
}