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Elements for tailoring a BPM maturity model to simplify its use

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Abstract
Although research exists on Business Process Management (BPM) maturity models, few studies report on their practical use. This paper explores the situational needs and practitioner’s views on assessing BPM maturity. Data triangulation uncovered different applications in Swedish industry and public sector organizations through three phases: (1) data collection in a practitioner-driven BPM maturity model design, (2) validation of the design in a workshop and follow-up interviews, and (3) testing the BPM maturity model by practitioners. The basic assumption is that a generic BPM maturity model will most likely not fit all organizations. Therefore, a framework is presented with elements (e.g. scope and measures) for a BPM maturity model to be customized to an organization’s needs, supplemented by a practical ‘tailoring template’. The framework and template contribute to the BPM discipline with a Swedish example, and allows twelve design propositions with recommendations to simplify the application of BPM maturity models and enhance their fit.
Keywords
Business Process Management, Lifecycle management, Maturity model, Adoption and practice, Tailoring, Customization

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Chicago
Christiansson, Marie-Therese, and Amy Van Looy. 2017. “Elements for Tailoring a BPM Maturity Model to Simplify Its Use.” In Business Process Management Forum, BPM Forum 2017, ed. Josep Carmona, Gregor Engels, and Akhil Kumar, 297:3–18. Switzerland: Springer.
APA
Christiansson, M.-T., & Van Looy, A. (2017). Elements for tailoring a BPM maturity model to simplify its use. In J. Carmona, G. Engels, & A. Kumar (Eds.), Business Process Management Forum, BPM Forum 2017 (Vol. 297, pp. 3–18). Presented at the Business Process Management Conference, Switzerland: Springer.
Vancouver
1.
Christiansson M-T, Van Looy A. Elements for tailoring a BPM maturity model to simplify its use. In: Carmona J, Engels G, Kumar A, editors. Business Process Management Forum, BPM Forum 2017. Switzerland: Springer; 2017. p. 3–18.
MLA
Christiansson, Marie-Therese, and Amy Van Looy. “Elements for Tailoring a BPM Maturity Model to Simplify Its Use.” Business Process Management Forum, BPM Forum 2017. Ed. Josep Carmona, Gregor Engels, & Akhil Kumar. Vol. 297. Switzerland: Springer, 2017. 3–18. Print.
@inproceedings{8530905,
  abstract     = {Although research exists on Business Process Management (BPM)
maturity models, few studies report on their practical use. This paper explores the
situational needs and practitioner{\textquoteright}s views on assessing BPM maturity. Data triangulation
uncovered different applications in Swedish industry and public sector
organizations through three phases: (1) data collection in a practitioner-driven
BPM maturity model design, (2) validation of the design in a workshop and
follow-up interviews, and (3) testing the BPM maturity model by practitioners.
The basic assumption is that a generic BPM maturity model will most likely not fit all organizations. Therefore, a framework is presented with elements (e.g. scope and measures) for a BPM maturity model to be customized to an organization{\textquoteright}s needs, supplemented by a practical {\textquoteleft}tailoring template{\textquoteright}. The framework and template contribute to the BPM discipline with a Swedish example, and allows twelve design propositions with recommendations to simplify the application of BPM maturity models and enhance their fit.},
  author       = {Christiansson, Marie-Therese and Van Looy, Amy},
  booktitle    = {Business Process Management Forum, BPM Forum 2017},
  editor       = {Carmona, Josep and Engels, Gregor and Kumar, Akhil},
  isbn         = {978-3-319-65014-2},
  issn         = {1865-1348},
  keyword      = {Business Process Management,Lifecycle management,Maturity model,Adoption and practice,Tailoring,Customization},
  language     = {eng},
  location     = {Barcelona},
  pages        = {3--18},
  publisher    = {Springer},
  title        = {Elements for tailoring a BPM maturity model to simplify its use},
  url          = {http://dx.doi.org/10.1007/978-3-319-65015-9\_1},
  volume       = {297},
  year         = {2017},
}

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