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Elements for tailoring a BPM maturity model to simplify its use

Marie-Therese Christiansson and Amy Van Looy UGent (2017) Business Process Management Forum, BPM Forum 2017. In Lecture Notes in Business Information Processing 297. p.3-18
abstract
Although research exists on Business Process Management (BPM) maturity models, few studies report on their practical use. This paper explores the situational needs and practitioner’s views on assessing BPM maturity. Data triangulation uncovered different applications in Swedish industry and public sector organizations through three phases: (1) data collection in a practitioner-driven BPM maturity model design, (2) validation of the design in a workshop and follow-up interviews, and (3) testing the BPM maturity model by practitioners. The basic assumption is that a generic BPM maturity model will most likely not fit all organizations. Therefore, a framework is presented with elements (e.g. scope and measures) for a BPM maturity model to be customized to an organization’s needs, supplemented by a practical ‘tailoring template’. The framework and template contribute to the BPM discipline with a Swedish example, and allows twelve design propositions with recommendations to simplify the application of BPM maturity models and enhance their fit.
Please use this url to cite or link to this publication:
author
organization
year
type
conference (other)
publication status
published
subject
keyword
Business Process Management, Lifecycle management, Maturity model, Adoption and practice, Tailoring, Customization
in
Business Process Management Forum, BPM Forum 2017
editor
Josep Carmona, Gregor Engels and Akhil Kumar
series title
Lecture Notes in Business Information Processing
volume
297
pages
16 pages
publisher
Springer
place of publication
Switzerland
conference name
Business Process Management Conference
conference organizer
UPC
conference location
Barcelona
conference start
2017-09-10
conference end
2017-09-15
ISSN
1865-1348
ISBN
978-3-319-65014-2
DOI
10.1007/978-3-319-65015-9_1
language
English
UGent publication?
yes
classification
C1
copyright statement
I have transferred the copyright for this publication to the publisher
id
8530905
handle
http://hdl.handle.net/1854/LU-8530905
alternative location
https://link.springer.com/chapter/10.1007/978-3-319-65015-9_1
date created
2017-09-11 16:42:54
date last changed
2017-10-02 08:09:11
@inproceedings{8530905,
  abstract     = {Although research exists on Business Process Management (BPM)
maturity models, few studies report on their practical use. This paper explores the
situational needs and practitioner{\textquoteright}s views on assessing BPM maturity. Data triangulation
uncovered different applications in Swedish industry and public sector
organizations through three phases: (1) data collection in a practitioner-driven
BPM maturity model design, (2) validation of the design in a workshop and
follow-up interviews, and (3) testing the BPM maturity model by practitioners.
The basic assumption is that a generic BPM maturity model will most likely not fit all organizations. Therefore, a framework is presented with elements (e.g. scope and measures) for a BPM maturity model to be customized to an organization{\textquoteright}s needs, supplemented by a practical {\textquoteleft}tailoring template{\textquoteright}. The framework and template contribute to the BPM discipline with a Swedish example, and allows twelve design propositions with recommendations to simplify the application of BPM maturity models and enhance their fit.},
  author       = {Christiansson, Marie-Therese and Van Looy, Amy},
  booktitle    = {Business Process Management Forum, BPM Forum 2017},
  editor       = {Carmona, Josep and Engels, Gregor and Kumar, Akhil},
  isbn         = {978-3-319-65014-2},
  issn         = {1865-1348},
  keyword      = {Business Process Management,Lifecycle management,Maturity model,Adoption and practice,Tailoring,Customization},
  language     = {eng},
  location     = {Barcelona},
  pages        = {3--18},
  publisher    = {Springer},
  title        = {Elements for tailoring a BPM maturity model to simplify its use},
  url          = {http://dx.doi.org/10.1007/978-3-319-65015-9\_1},
  volume       = {297},
  year         = {2017},
}

Chicago
Christiansson, Marie-Therese, and Amy Van Looy. 2017. “Elements for Tailoring a BPM Maturity Model to Simplify Its Use.” In Business Process Management Forum, BPM Forum 2017, ed. Josep Carmona, Gregor Engels, and Akhil Kumar, 297:3–18. Switzerland: Springer.
APA
Christiansson, M.-T., & Van Looy, A. (2017). Elements for tailoring a BPM maturity model to simplify its use. In J. Carmona, G. Engels, & A. Kumar (Eds.), Business Process Management Forum, BPM Forum 2017 (Vol. 297, pp. 3–18). Presented at the Business Process Management Conference, Switzerland: Springer.
Vancouver
1.
Christiansson M-T, Van Looy A. Elements for tailoring a BPM maturity model to simplify its use. In: Carmona J, Engels G, Kumar A, editors. Business Process Management Forum, BPM Forum 2017. Switzerland: Springer; 2017. p. 3–18.
MLA
Christiansson, Marie-Therese, and Amy Van Looy. “Elements for Tailoring a BPM Maturity Model to Simplify Its Use.” Business Process Management Forum, BPM Forum 2017. Ed. Josep Carmona, Gregor Engels, & Akhil Kumar. Vol. 297. Switzerland: Springer, 2017. 3–18. Print.