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Managing innovation uncertainties : a user-oriented knowledge typology

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Abstract
New product development processes are subject to uncertainties. These uncertainties can and should be managed to prevent innovations from failing. Uncertainties or knowledge deficits are addressed by deploying the right approaches, or learning activities to stimulate relevant inflows of knowledge. A typology of user-oriented knowledge types is key to overcome the reluctance of organizations towards multi-actor involvement and user-oriented learning activities. Here, we present a user-oriented knowledge typology departing from the end-user, embedded in a two-states framework (current state opposing future state). We discuss three iterations of the framework, including an expert review and real-world application as part of a workshop with intermediary organizations. When implemented, the framework enabled participants to identify and select learning activities enriching their innovation project. We want to underline our vision to transcend the gut-feeling and experience-driven allocation of learning activities, but instead strive towards optimal activity-selection based on the knowledge deficit at hand.
Keywords
Uncertainties, uncertainty management, open innovation, user innovation, knowledge deficits, knowledge, workshop.

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MLA
Herregodts, Aron-Levi et al. “Managing Innovation Uncertainties : a User-oriented Knowledge Typology.” Proceedings of the 2017 ISPIM Innovation Conference (Vienna): Composing the Innovation Symphony Conference. Ed. I Bitran et al. LUT Scientific and Expertise Publications–Reports, 2017. 1–24. Print.
APA
Herregodts, A.-L., Baccarne, B., Conradie, P., & Schuurman, D. (2017). Managing innovation uncertainties : a user-oriented knowledge typology. In I. Bitran, S. Conn, K. Huizingh, M. Torkkeli, & M. Tynnhammar (Eds.), Proceedings of the 2017 ISPIM Innovation Conference (Vienna): Composing the Innovation Symphony Conference (pp. 1–24). Presented at the The 2017 ISPIM Innovation Conference, LUT Scientific and Expertise Publications–Reports.
Chicago author-date
Herregodts, Aron-Levi, Bastiaan Baccarne, Peter Conradie, and Dimitri Schuurman. 2017. “Managing Innovation Uncertainties : a User-oriented Knowledge Typology.” In Proceedings of the 2017 ISPIM Innovation Conference (Vienna): Composing the Innovation Symphony Conference, ed. I Bitran, S Conn, KRE Huizingh, M Torkkeli, and M Tynnhammar, 1–24. LUT Scientific and Expertise Publications–Reports.
Chicago author-date (all authors)
Herregodts, Aron-Levi, Bastiaan Baccarne, Peter Conradie, and Dimitri Schuurman. 2017. “Managing Innovation Uncertainties : a User-oriented Knowledge Typology.” In Proceedings of the 2017 ISPIM Innovation Conference (Vienna): Composing the Innovation Symphony Conference, ed. I Bitran, S Conn, KRE Huizingh, M Torkkeli, and M Tynnhammar, 1–24. LUT Scientific and Expertise Publications–Reports.
Vancouver
1.
Herregodts A-L, Baccarne B, Conradie P, Schuurman D. Managing innovation uncertainties : a user-oriented knowledge typology. In: Bitran I, Conn S, Huizingh K, Torkkeli M, Tynnhammar M, editors. Proceedings of the 2017 ISPIM Innovation Conference (Vienna): Composing the Innovation Symphony Conference. LUT Scientific and Expertise Publications–Reports; 2017. p. 1–24.
IEEE
[1]
A.-L. Herregodts, B. Baccarne, P. Conradie, and D. Schuurman, “Managing innovation uncertainties : a user-oriented knowledge typology,” in Proceedings of the 2017 ISPIM Innovation Conference (Vienna): Composing the Innovation Symphony Conference, Vienna, 2017, pp. 1–24.
@inproceedings{8527311,
  abstract     = {New product development processes are subject to uncertainties. These uncertainties can and should be managed to prevent innovations from failing. Uncertainties or knowledge deficits are addressed by deploying the right approaches, or learning activities to stimulate relevant inflows of knowledge. A typology of user-oriented knowledge types is key to overcome the reluctance of organizations towards multi-actor involvement and user-oriented learning activities. Here, we present a user-oriented knowledge typology departing from the end-user, embedded in a two-states framework (current state opposing future state). We discuss three iterations of the framework, including an expert review and real-world application as part of a workshop with intermediary organizations. When implemented, the framework enabled participants to identify and select learning activities enriching their innovation project. We want to underline our vision to transcend the gut-feeling and experience-driven allocation of learning activities, but instead strive towards optimal activity-selection based on the knowledge deficit at hand.},
  author       = {Herregodts, Aron-Levi and Baccarne, Bastiaan and Conradie, Peter and Schuurman, Dimitri},
  booktitle    = {Proceedings of the 2017 ISPIM Innovation Conference (Vienna): Composing the Innovation Symphony Conference},
  editor       = {Bitran, I and Conn, S and Huizingh, KRE and Torkkeli, M and Tynnhammar, M},
  isbn         = {978-952-335-021-2},
  issn         = {2243-3384},
  keywords     = {Uncertainties,uncertainty management,open innovation,user innovation,knowledge deficits,knowledge,workshop.},
  language     = {eng},
  location     = {Vienna},
  pages        = {1--24},
  publisher    = {LUT Scientific and Expertise Publications–Reports},
  title        = {Managing innovation uncertainties : a user-oriented knowledge typology},
  year         = {2017},
}