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How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation

Hannelore Crijns (UGent) , Veroline Cauberghe (UGent) , Liselot Hudders (UGent) and An-Sofie Claeys (UGent)
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Keywords
WORD-OF-MOUTH, SOCIAL MEDIA, PERSUASION KNOWLEDGE, SPONSORSHIP DISCLOSURE, CORPORATE REPUTATION, STEALING THUNDER, PUBLIC-RELATIONS, COMMUNICATION, MANAGEMENT, BRANDS, Public relations, Crisis communication, Personalization, Conversational human voice, Consumer skepticism, Organizational reputation

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Citation

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MLA
Crijns, Hannelore, et al. “How to Deal with Online Consumer Comments during a Crisis? The Impact of Personalized Organizational Responses on Organizational Reputation.” COMPUTERS IN HUMAN BEHAVIOR, vol. 75, 2017, pp. 619–31, doi:10.1016/j.chb.2017.05.046.
APA
Crijns, H., Cauberghe, V., Hudders, L., & Claeys, A.-S. (2017). How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation. COMPUTERS IN HUMAN BEHAVIOR, 75, 619–631. https://doi.org/10.1016/j.chb.2017.05.046
Chicago author-date
Crijns, Hannelore, Veroline Cauberghe, Liselot Hudders, and An-Sofie Claeys. 2017. “How to Deal with Online Consumer Comments during a Crisis? The Impact of Personalized Organizational Responses on Organizational Reputation.” COMPUTERS IN HUMAN BEHAVIOR 75: 619–31. https://doi.org/10.1016/j.chb.2017.05.046.
Chicago author-date (all authors)
Crijns, Hannelore, Veroline Cauberghe, Liselot Hudders, and An-Sofie Claeys. 2017. “How to Deal with Online Consumer Comments during a Crisis? The Impact of Personalized Organizational Responses on Organizational Reputation.” COMPUTERS IN HUMAN BEHAVIOR 75: 619–631. doi:10.1016/j.chb.2017.05.046.
Vancouver
1.
Crijns H, Cauberghe V, Hudders L, Claeys A-S. How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation. COMPUTERS IN HUMAN BEHAVIOR. 2017;75:619–31.
IEEE
[1]
H. Crijns, V. Cauberghe, L. Hudders, and A.-S. Claeys, “How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation,” COMPUTERS IN HUMAN BEHAVIOR, vol. 75, pp. 619–631, 2017.
@article{8522243,
  author       = {Crijns, Hannelore and Cauberghe, Veroline and Hudders, Liselot and Claeys, An-Sofie},
  issn         = {0747-5632},
  journal      = {COMPUTERS IN HUMAN BEHAVIOR},
  keywords     = {WORD-OF-MOUTH,SOCIAL MEDIA,PERSUASION KNOWLEDGE,SPONSORSHIP DISCLOSURE,CORPORATE REPUTATION,STEALING THUNDER,PUBLIC-RELATIONS,COMMUNICATION,MANAGEMENT,BRANDS,Public relations,Crisis communication,Personalization,Conversational human voice,Consumer skepticism,Organizational reputation},
  language     = {eng},
  pages        = {619--631},
  title        = {How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation},
  url          = {http://dx.doi.org/10.1016/j.chb.2017.05.046},
  volume       = {75},
  year         = {2017},
}

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