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Intraorganizational communication and job satisfaction among Flemish hospital nurses : an exploratory multicenter study

Peter Vermeir (UGent) , Cal Downs, Sophie Degroote (UGent) , Dominique Vandijck (UGent) , Els Tobback (UGent) , Liesbeth Delesie (UGent) , An Mariman (UGent) , Myriam Deveugele (UGent) , Rik Verhaeghe (UGent) , Bart Cambré, et al.
(2018) WORKPLACE HEALTH & SAFETY. 66(1). p.16-23
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Abstract
Intraorganizational communication affects job satisfaction and turnover. The goal of this study was to explore relationships between communication and job satisfaction, intention to leave, and burnout among Flemish hospital nurses. A multicenter questionnaire study was conducted in three hospitals using the Communication Satisfaction Questionnaire, the Turnover Intention subscale of the Questionnaire on the Experience and Evaluation of Work, and the Maslach Burnout Inventory. A visual analog scale measured job satisfaction. The mean job satisfaction score was 7.49/10 (+/- 1.43). Almost 7% of nurse participants (93/1,355) reported a high intent to leave, and 2.9% of the respondents (41/1,454) had a score indicative of burnout. All dimensions of communication were associated with job satisfaction. A low score on any dimension of communication satisfaction, except Relationship With Employees, was associated with higher intent to leave and burnout. Study findings support the need for management interventions to enhance efficient communication and ensure high-quality care and patient safety.
Keywords
communication satisfaction, job satisfaction, nursing, turnover intention, burnout, patient safety, PATIENT SAFETY, HEALTH-CARE, WORKING, METAANALYSIS, MOTIVATION, TURNOVER, BURNOUT, TAIWAN

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Chicago
Vermeir, Peter, Cal Downs, Sophie Degroote, Dominique Vandijck, Els Tobback, Liesbeth Delesie, An Mariman, et al. 2018. “Intraorganizational Communication and Job Satisfaction Among Flemish Hospital Nurses : an Exploratory Multicenter Study.” Workplace Health & Safety 66 (1): 16–23.
APA
Vermeir, P., Downs, C., Degroote, S., Vandijck, D., Tobback, E., Delesie, L., Mariman, A., et al. (2018). Intraorganizational communication and job satisfaction among Flemish hospital nurses : an exploratory multicenter study. WORKPLACE HEALTH & SAFETY, 66(1), 16–23.
Vancouver
1.
Vermeir P, Downs C, Degroote S, Vandijck D, Tobback E, Delesie L, et al. Intraorganizational communication and job satisfaction among Flemish hospital nurses : an exploratory multicenter study. WORKPLACE HEALTH & SAFETY. 2018;66(1):16–23.
MLA
Vermeir, Peter et al. “Intraorganizational Communication and Job Satisfaction Among Flemish Hospital Nurses : an Exploratory Multicenter Study.” WORKPLACE HEALTH & SAFETY 66.1 (2018): 16–23. Print.
@article{8520844,
  abstract     = {Intraorganizational communication affects job satisfaction and turnover. The goal of this study was to explore relationships between communication and job satisfaction, intention to leave, and burnout among Flemish hospital nurses. A multicenter questionnaire study was conducted in three hospitals using the Communication Satisfaction Questionnaire, the Turnover Intention subscale of the Questionnaire on the Experience and Evaluation of Work, and the Maslach Burnout Inventory. A visual analog scale measured job satisfaction. The mean job satisfaction score was 7.49/10 (+/- 1.43). Almost 7% of nurse participants (93/1,355) reported a high intent to leave, and 2.9% of the respondents (41/1,454) had a score indicative of burnout. All dimensions of communication were associated with job satisfaction. A low score on any dimension of communication satisfaction, except Relationship With Employees, was associated with higher intent to leave and burnout. Study findings support the need for management interventions to enhance efficient communication and ensure high-quality care and patient safety.},
  author       = {Vermeir, Peter and Downs, Cal and Degroote, Sophie and Vandijck, Dominique and Tobback, Els and Delesie, Liesbeth and Mariman, An and Deveugele, Myriam and Verhaeghe, Rik and Cambré, Bart and Vogelaers, Dirk},
  issn         = {2165-0799},
  journal      = {WORKPLACE HEALTH & SAFETY},
  keywords     = {communication satisfaction,job satisfaction,nursing,turnover intention,burnout,patient safety,PATIENT SAFETY,HEALTH-CARE,WORKING,METAANALYSIS,MOTIVATION,TURNOVER,BURNOUT,TAIWAN},
  language     = {eng},
  number       = {1},
  pages        = {16--23},
  title        = {Intraorganizational communication and job satisfaction among Flemish hospital nurses : an exploratory multicenter study},
  url          = {http://dx.doi.org/10.1177/2165079917703411},
  volume       = {66},
  year         = {2018},
}

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