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Robustness in the personnel shift scheduling problem : the modelling and validation of different proactive and reactive strategies

Jonas Ingels (UGent)
(2017)
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Abstract
The personnel planning process in any organization aims to ensure that the organization can offer a desired service level to their customers at a minimal personnel cost and maximal personnel satisfaction. This process consists of three hierarchical phases characterized by differing levels of decision freedom and uncertainty about the future personnel demand and availability. In this respect, the personnel planner faces a large and medium level of uncertainty and decision freedom in the strategic staffing phase and the tactical scheduling phase, respectively. In these phases, the personnel planner manages the uncertainty by making assumptions and predictions about the future. Based on these assumptions and predictions, the personnel planner makes decisions about the number of employees to be hired and assigned to work during specific points in time. These decisions constrain the decision freedom in the operational allocation phase, in which the personnel planner obtains the most recent information on the actual personnel demand and availability. This information may differ from the assumptions and predictions, and affect the service level and personnel cost and satisfaction. As such, the moment the personnel planner faces the lowest level of uncertainty, (s)he also has the lowest level of decision freedom. In this respect, this dissertation aims to propose strategies to anticipate and deal with unexpected divergences between the previously established assumptions and predictions, and the actual personnel demand and availability.
Keywords
Personnel scheduling, robustness, proactive strategies, reactive strategies

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Citation

Please use this url to cite or link to this publication:

Chicago
Ingels, Jonas. 2017. “Robustness in the Personnel Shift Scheduling Problem : the Modelling and Validation of Different Proactive and Reactive Strategies”. Ghent, Belgium: Ghent University. Faculty of Economics and Business Administration.
APA
Ingels, Jonas. (2017). Robustness in the personnel shift scheduling problem : the modelling and validation of different proactive and reactive strategies. Ghent University. Faculty of Economics and Business Administration, Ghent, Belgium.
Vancouver
1.
Ingels J. Robustness in the personnel shift scheduling problem : the modelling and validation of different proactive and reactive strategies. [Ghent, Belgium]: Ghent University. Faculty of Economics and Business Administration; 2017.
MLA
Ingels, Jonas. “Robustness in the Personnel Shift Scheduling Problem : the Modelling and Validation of Different Proactive and Reactive Strategies.” 2017 : n. pag. Print.
@phdthesis{8513848,
  abstract     = {The personnel planning process in any organization aims to ensure that the organization can offer a desired service level to their customers at a minimal personnel cost and maximal personnel satisfaction. This process consists of three hierarchical phases characterized by differing levels of decision freedom and uncertainty about the future personnel demand and availability. In this respect, the personnel planner faces a large and medium level of uncertainty and decision freedom in the strategic staffing phase and the tactical scheduling phase, respectively. In these phases, the personnel planner manages the uncertainty by making assumptions and predictions about the future. Based on these assumptions and predictions, the personnel planner makes decisions about the number of employees to be hired and assigned to work during specific points in time. These decisions constrain the decision freedom in the operational allocation phase, in which the personnel planner obtains the most recent information on the actual personnel demand and availability. This information may differ from the assumptions and predictions, and affect the service level and personnel cost and satisfaction. As such, the moment the personnel planner faces the lowest level of uncertainty, (s)he also has the lowest level of decision freedom. In this respect, this dissertation aims to propose strategies to anticipate and deal with unexpected divergences between the previously established assumptions and predictions, and the actual personnel demand and availability.},
  author       = {Ingels, Jonas},
  keyword      = {Personnel scheduling,robustness,proactive strategies,reactive strategies},
  language     = {eng},
  pages        = {158},
  publisher    = {Ghent University. Faculty of Economics and Business Administration},
  school       = {Ghent University},
  title        = {Robustness in the personnel shift scheduling problem : the modelling and validation of different proactive and reactive strategies},
  year         = {2017},
}