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Robustness in the personnel shift scheduling problem : the modelling and validation of different proactive and reactive strategies

Jonas Ingels UGent (2017)
abstract
The personnel planning process in any organization aims to ensure that the organization can offer a desired service level to their customers at a minimal personnel cost and maximal personnel satisfaction. This process consists of three hierarchical phases characterized by differing levels of decision freedom and uncertainty about the future personnel demand and availability. In this respect, the personnel planner faces a large and medium level of uncertainty and decision freedom in the strategic staffing phase and the tactical scheduling phase, respectively. In these phases, the personnel planner manages the uncertainty by making assumptions and predictions about the future. Based on these assumptions and predictions, the personnel planner makes decisions about the number of employees to be hired and assigned to work during specific points in time. These decisions constrain the decision freedom in the operational allocation phase, in which the personnel planner obtains the most recent information on the actual personnel demand and availability. This information may differ from the assumptions and predictions, and affect the service level and personnel cost and satisfaction. As such, the moment the personnel planner faces the lowest level of uncertainty, (s)he also has the lowest level of decision freedom. In this respect, this dissertation aims to propose strategies to anticipate and deal with unexpected divergences between the previously established assumptions and predictions, and the actual personnel demand and availability.
Please use this url to cite or link to this publication:
author
promoter
UGent
organization
year
type
dissertation
publication status
published
subject
keyword
Personnel scheduling, robustness, proactive strategies, reactive strategies
pages
158 pages
publisher
Ghent University. Faculty of Economics and Business Administration
place of publication
Ghent, Belgium
defense location
Gent : Campus Aula (Paddenhoek 3, auditorium Filmzaal)
defense date
2017-03-27 17:00
language
English
UGent publication?
yes
classification
D1
copyright statement
I have transferred the copyright for this publication to the publisher
id
8513848
handle
http://hdl.handle.net/1854/LU-8513848
date created
2017-03-10 10:56:29
date last changed
2017-03-13 08:33:42
@phdthesis{8513848,
  abstract     = {The personnel planning process in any organization aims to ensure that the organization can offer a desired service level to their customers at a minimal personnel cost and maximal personnel satisfaction. This process consists of three hierarchical phases characterized by differing levels of decision freedom and uncertainty about the future personnel demand and availability. In this respect, the personnel planner faces a large and medium level of uncertainty and decision freedom in the strategic staffing phase and the tactical scheduling phase, respectively. In these phases, the personnel planner manages the uncertainty by making assumptions and predictions about the future. Based on these assumptions and predictions, the personnel planner makes decisions about the number of employees to be hired and assigned to work during specific points in time. These decisions constrain the decision freedom in the operational allocation phase, in which the personnel planner obtains the most recent information on the actual personnel demand and availability. This information may differ from the assumptions and predictions, and affect the service level and personnel cost and satisfaction. As such, the moment the personnel planner faces the lowest level of uncertainty, (s)he also has the lowest level of decision freedom. In this respect, this dissertation aims to propose strategies to anticipate and deal with unexpected divergences between the previously established assumptions and predictions, and the actual personnel demand and availability.},
  author       = {Ingels, Jonas},
  keyword      = {Personnel scheduling,robustness,proactive strategies,reactive strategies},
  language     = {eng},
  pages        = {158},
  publisher    = {Ghent University. Faculty of Economics and Business Administration},
  school       = {Ghent University},
  title        = {Robustness in the personnel shift scheduling problem : the modelling and validation of different proactive and reactive strategies},
  year         = {2017},
}

Chicago
Ingels, Jonas. 2017. “Robustness in the Personnel Shift Scheduling Problem : the Modelling and Validation of Different Proactive and Reactive Strategies”. Ghent, Belgium: Ghent University. Faculty of Economics and Business Administration.
APA
Ingels, Jonas. (2017). Robustness in the personnel shift scheduling problem : the modelling and validation of different proactive and reactive strategies. Ghent University. Faculty of Economics and Business Administration, Ghent, Belgium.
Vancouver
1.
Ingels J. Robustness in the personnel shift scheduling problem : the modelling and validation of different proactive and reactive strategies. [Ghent, Belgium]: Ghent University. Faculty of Economics and Business Administration; 2017.
MLA
Ingels, Jonas. “Robustness in the Personnel Shift Scheduling Problem : the Modelling and Validation of Different Proactive and Reactive Strategies.” 2017 : n. pag. Print.