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Defensive stakeholder management in European universities : an institutional logics perspective

Jelle Mampaey (UGent) and Jeroen Huisman (UGent)
(2016) STUDIES IN HIGHER EDUCATION. 41(12). p.2218-2231
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Abstract
Earlier studies on stakeholder management in European universities focused on proactive strategies, that is, substantive organizational practices to establish and maintain mutually beneficial exchanges between universities and their stakeholders. We argue that the literature on stakeholder management has to be extended by theorizing defensive strategies (i.e. verbal or symbolic accounts in response to stakeholder criticism). Drawing on the institutional logics perspective, we investigate how and why a highly reputed, research-intensive European university deploys defensive strategies in the mass media. Our single-case study demonstrates that defensive strategies vary depending on the type of stakeholder criticism. Our study indicates that the relations between universities and their critical stakeholders can be consensual, but only if stakeholders criticize organizational values belonging to the institutional logic(s) from which universities operate.
Keywords
HIGHER-EDUCATION, ORGANIZATIONAL LEGITIMACY, INDUSTRY, PERFORMANCE, CAPITALISM, KNOWLEDGE, DIVERSITY, MARKET

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Please use this url to cite or link to this publication:

MLA
Mampaey, Jelle, and Jeroen Huisman. “Defensive Stakeholder Management in European Universities : an Institutional Logics Perspective.” STUDIES IN HIGHER EDUCATION 41.12 (2016): 2218–2231. Print.
APA
Mampaey, J., & Huisman, J. (2016). Defensive stakeholder management in European universities : an institutional logics perspective. STUDIES IN HIGHER EDUCATION, 41(12), 2218–2231.
Chicago author-date
Mampaey, Jelle, and Jeroen Huisman. 2016. “Defensive Stakeholder Management in European Universities : an Institutional Logics Perspective.” Studies in Higher Education 41 (12): 2218–2231.
Chicago author-date (all authors)
Mampaey, Jelle, and Jeroen Huisman. 2016. “Defensive Stakeholder Management in European Universities : an Institutional Logics Perspective.” Studies in Higher Education 41 (12): 2218–2231.
Vancouver
1.
Mampaey J, Huisman J. Defensive stakeholder management in European universities : an institutional logics perspective. STUDIES IN HIGHER EDUCATION. 2016;41(12):2218–31.
IEEE
[1]
J. Mampaey and J. Huisman, “Defensive stakeholder management in European universities : an institutional logics perspective,” STUDIES IN HIGHER EDUCATION, vol. 41, no. 12, pp. 2218–2231, 2016.
@article{8501415,
  abstract     = {Earlier studies on stakeholder management in European universities focused on proactive strategies, that is, substantive organizational practices to establish and maintain mutually beneficial exchanges between universities and their stakeholders. We argue that the literature on stakeholder management has to be extended by theorizing defensive strategies (i.e. verbal or symbolic accounts in response to stakeholder criticism). Drawing on the institutional logics perspective, we investigate how and why a highly reputed, research-intensive European university deploys defensive strategies in the mass media. Our single-case study demonstrates that defensive strategies vary depending on the type of stakeholder criticism. Our study indicates that the relations between universities and their critical stakeholders can be consensual, but only if stakeholders criticize organizational values belonging to the institutional logic(s) from which universities operate.},
  author       = {Mampaey, Jelle and Huisman, Jeroen},
  issn         = {0307-5079},
  journal      = {STUDIES IN HIGHER EDUCATION},
  keywords     = {HIGHER-EDUCATION,ORGANIZATIONAL LEGITIMACY,INDUSTRY,PERFORMANCE,CAPITALISM,KNOWLEDGE,DIVERSITY,MARKET},
  language     = {eng},
  number       = {12},
  pages        = {2218--2231},
  title        = {Defensive stakeholder management in European universities : an institutional logics perspective},
  url          = {http://dx.doi.org/10.1080/03075079.2015.1029904},
  volume       = {41},
  year         = {2016},
}

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