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Investigating user typologies and their relevance within a living lab-research approach for ICT-innovation

Dimitri Schuurman (UGent) , Katrien De Moor (UGent) , Lieven De Marez (UGent) and Tom Evens (UGent)
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Abstract
Our contemporary ICT-environment is characterized by an innovation spiral, resulting in a lot of innovations as well as failures. Attempts to cope with the inherent uncertainty and increasing complexity in the field of ICT-innovation have influenced the rise of new, user-driven and open innovation-approaches. We contend that the Living Lab-approach can be seen as a systemic, methodological instrument incorporating a number of crucial insights linked to advances in the innovation management and user research-literature, especially the increased importance of the user. Currently however, the literature dealing with the ‘user’ as key stakeholder in the innovation process is still rather fragmented. The main contribution of this paper is that it provides a review of a selection of user typologies that might play an important role for ICT-innovation. Moreover, the relevance of these typologies within a Living Lab-research approach and the implications of the similarities and differences between them are discussed.
Keywords
INSIGHTS, PRODUCTS, LEAD USERS, DIFFUSION

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MLA
Schuurman, Dimitri et al. “Investigating User Typologies and Their Relevance Within a Living Lab-research Approach for ICT-innovation.” 43rd Hawaii International Conference on Systems Sciences, Vols 1-5. Ed. Ralph Sprague. Los Alamitos, CA, USA: IEEE Computer Society, 2010. 1597–1606. Print.
APA
Schuurman, D., De Moor, K., De Marez, L., & Evens, T. (2010). Investigating user typologies and their relevance within a living lab-research approach for ICT-innovation. In R. Sprague (Ed.), 43rd Hawaii International Conference on Systems Sciences, vols 1-5 (pp. 1597–1606). Presented at the 43rd Hawaii International Conference on Systems Sciences (HICSS 2010), Los Alamitos, CA, USA: IEEE Computer Society.
Chicago author-date
Schuurman, Dimitri, Katrien De Moor, Lieven De Marez, and Tom Evens. 2010. “Investigating User Typologies and Their Relevance Within a Living Lab-research Approach for ICT-innovation.” In 43rd Hawaii International Conference on Systems Sciences, Vols 1-5, ed. Ralph Sprague, 1597–1606. Los Alamitos, CA, USA: IEEE Computer Society.
Chicago author-date (all authors)
Schuurman, Dimitri, Katrien De Moor, Lieven De Marez, and Tom Evens. 2010. “Investigating User Typologies and Their Relevance Within a Living Lab-research Approach for ICT-innovation.” In 43rd Hawaii International Conference on Systems Sciences, Vols 1-5, ed. Ralph Sprague, 1597–1606. Los Alamitos, CA, USA: IEEE Computer Society.
Vancouver
1.
Schuurman D, De Moor K, De Marez L, Evens T. Investigating user typologies and their relevance within a living lab-research approach for ICT-innovation. In: Sprague R, editor. 43rd Hawaii International Conference on Systems Sciences, vols 1-5. Los Alamitos, CA, USA: IEEE Computer Society; 2010. p. 1597–606.
IEEE
[1]
D. Schuurman, K. De Moor, L. De Marez, and T. Evens, “Investigating user typologies and their relevance within a living lab-research approach for ICT-innovation,” in 43rd Hawaii International Conference on Systems Sciences, vols 1-5, Honolulu, HI, USA, 2010, pp. 1597–1606.
@inproceedings{847970,
  abstract     = {Our contemporary ICT-environment is characterized by an innovation spiral, resulting in a lot of innovations as well as failures. Attempts to cope with the inherent uncertainty and increasing complexity in the field of ICT-innovation have influenced the rise of new, user-driven and open innovation-approaches. We contend that the Living Lab-approach can be seen as a systemic, methodological instrument incorporating a number of crucial insights linked to advances in the innovation management and user research-literature, especially the increased importance of the user. Currently however, the literature dealing with the ‘user’ as key stakeholder in the innovation process is still rather fragmented. The main contribution of this paper is that it provides a review of a selection of user typologies that might play an important role for ICT-innovation. Moreover, the relevance of these typologies within a Living Lab-research approach and the implications of the similarities and differences between them are discussed.},
  author       = {Schuurman, Dimitri and De Moor, Katrien and De Marez, Lieven and Evens, Tom},
  booktitle    = {43rd Hawaii International Conference on Systems Sciences, vols 1-5},
  editor       = {Sprague, Ralph},
  isbn         = {9781424455096},
  issn         = {1060-3425},
  keywords     = {INSIGHTS,PRODUCTS,LEAD USERS,DIFFUSION},
  language     = {eng},
  location     = {Honolulu, HI, USA},
  pages        = {1597--1606},
  publisher    = {IEEE Computer Society},
  title        = {Investigating user typologies and their relevance within a living lab-research approach for ICT-innovation},
  url          = {http://dx.doi.org/10.1109/HICSS.2010.242},
  year         = {2010},
}

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