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Customer complaints and disagreements in a multilingual business environment : a discursive-pragmatic analysis

Sofie Decock (UGent) and Anneleen Spiessens (UGent)
(2017) INTERCULTURAL PRAGMATICS. 14(1). p.77-115
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MLA
Decock, Sofie, and Anneleen Spiessens. “Customer Complaints and Disagreements in a Multilingual Business Environment : A Discursive-Pragmatic Analysis.” INTERCULTURAL PRAGMATICS, vol. 14, no. 1, 2017, pp. 77–115, doi:10.1515/ip-2017-0004.
APA
Decock, S., & Spiessens, A. (2017). Customer complaints and disagreements in a multilingual business environment : a discursive-pragmatic analysis. INTERCULTURAL PRAGMATICS, 14(1), 77–115. https://doi.org/10.1515/ip-2017-0004
Chicago author-date
Decock, Sofie, and Anneleen Spiessens. 2017. “Customer Complaints and Disagreements in a Multilingual Business Environment : A Discursive-Pragmatic Analysis.” INTERCULTURAL PRAGMATICS 14 (1): 77–115. https://doi.org/10.1515/ip-2017-0004.
Chicago author-date (all authors)
Decock, Sofie, and Anneleen Spiessens. 2017. “Customer Complaints and Disagreements in a Multilingual Business Environment : A Discursive-Pragmatic Analysis.” INTERCULTURAL PRAGMATICS 14 (1): 77–115. doi:10.1515/ip-2017-0004.
Vancouver
1.
Decock S, Spiessens A. Customer complaints and disagreements in a multilingual business environment : a discursive-pragmatic analysis. INTERCULTURAL PRAGMATICS. 2017;14(1):77–115.
IEEE
[1]
S. Decock and A. Spiessens, “Customer complaints and disagreements in a multilingual business environment : a discursive-pragmatic analysis,” INTERCULTURAL PRAGMATICS, vol. 14, no. 1, pp. 77–115, 2017.
@article{8151227,
  author       = {{Decock, Sofie and Spiessens, Anneleen}},
  issn         = {{1612-295X}},
  journal      = {{INTERCULTURAL PRAGMATICS}},
  language     = {{eng}},
  number       = {{1}},
  pages        = {{77--115}},
  title        = {{Customer complaints and disagreements in a multilingual business environment : a discursive-pragmatic analysis}},
  url          = {{http://doi.org/10.1515/ip-2017-0004}},
  volume       = {{14}},
  year         = {{2017}},
}
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