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Factors affecting the attrition of test users during living lab field trials

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Abstract
Next to active user involvement and a multi-method approach, a third major principle within living lab research consists of capturing the real-life context in which an innovation is used by end users. Field trials are a method to study the interaction of test users with an innovation in the context of use. However, when conducting field trials, there are several reasons why users stop participating in research activities, a phenomenon labelled as attrition. In this article, we elaborate on drop-outs during field trials by analyzing three post-trial surveys of living lab field trials. Our results show that several factors related to the innovation, as well as related to the field trial setup, play a role in attrition, including the lack of added value of the innovation and the extent to which the innovation satisfies the needs and time restrictions of test users. Based on our findings, we provide practical guidelines for managers to reduce attrition during field trials.

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Please use this url to cite or link to this publication:

Chicago
Georges, Annabel, Dimitri Schuurman, and Koen Vervoort. 2016. “Factors Affecting the Attrition of Test Users During Living Lab Field Trials.” Technology Innovation Management Review: 35–44.
APA
Georges, Annabel, Schuurman, D., & Vervoort, K. (2016). Factors affecting the attrition of test users during living lab field trials. TECHNOLOGY INNOVATION MANAGEMENT REVIEW, 35–44.
Vancouver
1.
Georges A, Schuurman D, Vervoort K. Factors affecting the attrition of test users during living lab field trials. TECHNOLOGY INNOVATION MANAGEMENT REVIEW. 2016;35–44.
MLA
Georges, Annabel, Dimitri Schuurman, and Koen Vervoort. “Factors Affecting the Attrition of Test Users During Living Lab Field Trials.” TECHNOLOGY INNOVATION MANAGEMENT REVIEW (2016): 35–44. Print.
@article{7145264,
  abstract     = {Next to active user involvement and a multi-method approach, a third major principle within living lab research consists of capturing the real-life context in which an innovation is used by end users. Field trials are a method to study the interaction of test users with an innovation in the context of use. However, when conducting field trials, there are several reasons why users stop participating in research activities, a phenomenon labelled as attrition. In this article, we elaborate on drop-outs during field trials by analyzing three post-trial surveys of living lab field trials. Our results show that several factors related to the innovation, as well as related to the field trial setup, play a role in attrition, including the lack of added value of the innovation and the extent to which the innovation satisfies the needs and time restrictions of test users. Based on our findings, we provide practical guidelines for managers to reduce attrition during field trials.},
  author       = {Georges, Annabel and Schuurman, Dimitri and Vervoort, Koen},
  issn         = {1927-0321},
  journal      = {TECHNOLOGY INNOVATION MANAGEMENT REVIEW},
  language     = {eng},
  pages        = {35--44},
  title        = {Factors affecting the attrition of test users during living lab field trials},
  url          = {http://dx.doi.org/10.22215/timreview/959},
  year         = {2016},
}

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