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User consultation during the fuzzy front end: evaluating student’s design outcomes

Peter Conradie (UGent) , Lieven De Marez (UGent) and Jelle Saldien (UGent)
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Abstract
In this paper we evaluate the involvement of a partially blind user as lead user in the early stages of a product redesign during an undergraduate product design-engineering course. Throughout the early stages of product design, or fuzzy front end, there is a high level of uncertainty. End users, with their increased contextual knowledge can play an important role in this process, improving decision-making. Yet limited research has thus far been done on user types for involvement and concept generation efficiency. To study whether end user involvement will impact results, a group of students were given consults from a partially blind end user. Using a panel of four judges, we evaluate the results. We find no significant differences in the feasibility, user value or originality of the concepts created by students who received a user consult. We discuss these findings within the context of user involvement in design engineering education.
Keywords
User involvement, Design education, Disabled lead users, Lead users

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Please use this url to cite or link to this publication:

Chicago
Conradie, Peter, Lieven De Marez, and Jelle Saldien. 2017. “User Consultation During the Fuzzy Front End: Evaluating Student’s Design Outcomes.” International Journal of Technology and Design Education 27 (4): 563–575.
APA
Conradie, P., De Marez, L., & Saldien, J. (2017). User consultation during the fuzzy front end: evaluating student’s design outcomes. INTERNATIONAL JOURNAL OF TECHNOLOGY AND DESIGN EDUCATION, 27(4), 563–575.
Vancouver
1.
Conradie P, De Marez L, Saldien J. User consultation during the fuzzy front end: evaluating student’s design outcomes. INTERNATIONAL JOURNAL OF TECHNOLOGY AND DESIGN EDUCATION. 2017;27(4):563–75.
MLA
Conradie, Peter, Lieven De Marez, and Jelle Saldien. “User Consultation During the Fuzzy Front End: Evaluating Student’s Design Outcomes.” INTERNATIONAL JOURNAL OF TECHNOLOGY AND DESIGN EDUCATION 27.4 (2017): 563–575. Print.
@article{7136170,
  abstract     = {In this paper we evaluate the involvement of a partially blind user as lead user in the early stages of a product redesign during an undergraduate product design-engineering course. Throughout the early stages of product design, or fuzzy front end, there is a high level of uncertainty. End users, with their increased contextual knowledge can play an important role in this process, improving decision-making. Yet limited research has thus far been done on user types for involvement and concept generation efficiency. To study whether end user involvement will impact results, a group of students were given consults from a partially blind end user. Using a panel of four judges, we evaluate the results. We find no significant differences in the feasibility, user value or originality of the concepts created by students who received a user consult. We discuss these findings within the context of user involvement in design engineering education.},
  author       = {Conradie, Peter and De Marez, Lieven and Saldien, Jelle},
  issn         = {0957-7572 },
  journal      = {INTERNATIONAL JOURNAL OF TECHNOLOGY AND DESIGN EDUCATION},
  keyword      = {User involvement,Design education,Disabled lead users,Lead users},
  language     = {eng},
  number       = {4},
  pages        = {563--575},
  title        = {User consultation during the fuzzy front end: evaluating student{\textquoteright}s design outcomes},
  url          = {http://dx.doi.org/10.1007/s10798-016-9361-4},
  volume       = {27},
  year         = {2017},
}

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