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Enhancing non-complainers' relationship quality by communicating process recoveries

Yves Van Vaerenbergh UGent, Iris Vermeir UGent and Bart Larivière UGent (2009) 38th Annual Conference of the European Marketing Academy, Abstracts. p.140-140
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
in
38th Annual Conference of the European Marketing Academy, Abstracts
editor
JP Helfer and JL Nicolas
pages
140 - 140
conference name
38th Annual Conference of the European Marketing Academy (EMAC - 2009)
conference location
Nantes, France
conference start
2009-05-26
conference end
2009-05-29
language
English
UGent publication?
yes
classification
C3
id
690278
handle
http://hdl.handle.net/1854/LU-690278
date created
2009-06-11 12:08:00
date last changed
2014-05-13 15:31:42
@inproceedings{690278,
  author       = {Van Vaerenbergh, Yves and Vermeir, Iris and Larivi{\`e}re, Bart},
  booktitle    = {38th Annual Conference of the European Marketing Academy, Abstracts},
  editor       = {Helfer, JP and Nicolas, JL},
  language     = {eng},
  location     = {Nantes, France},
  pages        = {140--140},
  title        = {Enhancing non-complainers' relationship quality by communicating process recoveries},
  year         = {2009},
}

Chicago
Van Vaerenbergh, Yves, Iris Vermeir, and Bart Larivière. 2009. “Enhancing Non-complainers’ Relationship Quality by Communicating Process Recoveries.” In 38th Annual Conference of the European Marketing Academy, Abstracts, ed. JP Helfer and JL Nicolas, 140–140.
APA
Van Vaerenbergh, Y., Vermeir, I., & Larivière, B. (2009). Enhancing non-complainers’ relationship quality by communicating process recoveries. In J. Helfer & J. Nicolas (Eds.), 38th Annual Conference of the European Marketing Academy, Abstracts (pp. 140–140). Presented at the 38th Annual Conference of the European Marketing Academy (EMAC - 2009).
Vancouver
1.
Van Vaerenbergh Y, Vermeir I, Larivière B. Enhancing non-complainers’ relationship quality by communicating process recoveries. In: Helfer J, Nicolas J, editors. 38th Annual Conference of the European Marketing Academy, Abstracts. 2009. p. 140–140.
MLA
Van Vaerenbergh, Yves, Iris Vermeir, and Bart Larivière. “Enhancing Non-complainers’ Relationship Quality by Communicating Process Recoveries.” 38th Annual Conference of the European Marketing Academy, Abstracts. Ed. JP Helfer & JL Nicolas. 2009. 140–140. Print.