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MLA
Gemmel, Paul, Kurt Verweire, Gino Van Ossel, et al. “Performance Measurement Systems in Service Firms.” Services Management: An Integrated Approach. 2e ed. London: Pearson Education, 2003. 373–403. Print.
APA
Gemmel, P., Verweire, K., Van Ossel, G., Bruggeman, W., Van Dierdonck, R., & Van Looy, B. (2003). Performance measurement systems in service firms. Services Management: An Integrated approach (2e ed., pp. 373–403). London: Pearson Education.
Chicago author-date
Gemmel, Paul, Kurt Verweire, Gino Van Ossel, Werner Bruggeman, Roland Van Dierdonck, and Bart Van Looy. 2003. “Performance Measurement Systems in Service Firms.” In Services Management: An Integrated Approach, 373–403. 2e ed. London: Pearson Education.
Chicago author-date (all authors)
Gemmel, Paul, Kurt Verweire, Gino Van Ossel, Werner Bruggeman, Roland Van Dierdonck, and Bart Van Looy. 2003. “Performance Measurement Systems in Service Firms.” In Services Management: An Integrated Approach, 373–403. 2e ed. London: Pearson Education.
Vancouver
1.
Gemmel P, Verweire K, Van Ossel G, Bruggeman W, Van Dierdonck R, Van Looy B. Performance measurement systems in service firms. Services Management: An Integrated approach. 2e ed. London: Pearson Education; 2003. p. 373–403.
IEEE
[1]
P. Gemmel, K. Verweire, G. Van Ossel, W. Bruggeman, R. Van Dierdonck, and B. Van Looy, “Performance measurement systems in service firms,” in Services Management: An Integrated approach, 2e ed., London: Pearson Education, 2003, pp. 373–403.
@incollection{687633,
  author       = {Gemmel, Paul and Verweire, Kurt and Van Ossel, Gino and Bruggeman, Werner and Van Dierdonck, Roland and Van Looy, Bart},
  booktitle    = {Services Management: An Integrated approach},
  isbn         = {027367353X},
  language     = {eng},
  pages        = {373--403},
  publisher    = {Pearson Education},
  title        = {Performance measurement systems in service firms},
  year         = {2003},
}