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The relationship between customer satisfaction and share of wallet: multichannel customer differences

Bart Larivière UGent, B Cooil, L Aksoy and TL Keiningham (2008) 17th annual frontiers in service conference, Abstracts. p.73-74
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
in
17th annual frontiers in service conference, Abstracts
pages
73 - 74
conference name
17th Annual Frontiers in Service Conference
conference location
Washington, DC, USA
conference start
2008-10-02
conference end
2008-10-05
language
English
UGent publication?
yes
classification
C3
id
683346
handle
http://hdl.handle.net/1854/LU-683346
date created
2009-06-08 15:57:08
date last changed
2012-04-19 12:52:20
@inproceedings{683346,
  author       = {Larivi{\`e}re, Bart and Cooil, B and Aksoy, L and Keiningham, TL},
  booktitle    = {17th annual frontiers in service conference, Abstracts},
  language     = {eng},
  location     = {Washington, DC, USA},
  pages        = {73--74},
  title        = {The relationship between customer satisfaction and share of wallet: multichannel customer differences},
  year         = {2008},
}

Chicago
Larivière, Bart, B Cooil, L Aksoy, and TL Keiningham. 2008. “The Relationship Between Customer Satisfaction and Share of Wallet: Multichannel Customer Differences.” In 17th Annual Frontiers in Service Conference, Abstracts, 73–74.
APA
Larivière, B., Cooil, B., Aksoy, L., & Keiningham, T. (2008). The relationship between customer satisfaction and share of wallet: multichannel customer differences. 17th annual frontiers in service conference, Abstracts (pp. 73–74). Presented at the 17th Annual Frontiers in Service Conference.
Vancouver
1.
Larivière B, Cooil B, Aksoy L, Keiningham T. The relationship between customer satisfaction and share of wallet: multichannel customer differences. 17th annual frontiers in service conference, Abstracts. 2008. p. 73–4.
MLA
Larivière, Bart, B Cooil, L Aksoy, et al. “The Relationship Between Customer Satisfaction and Share of Wallet: Multichannel Customer Differences.” 17th Annual Frontiers in Service Conference, Abstracts. 2008. 73–74. Print.