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Abstract
In an increasingly connected world, users access personal or shared data, stored “in the cloud” (e.g., Dropbox, Skydrive, iCloud) with multiple devices. Despite the popularity of cloud storage services, little work has focused on investigating cloud storage users’ Quality of Experience (QoE), in particular on mobile devices. Moreover, it is not clear how users’ context might affect QoE. We conducted an online survey with 349 cloud service users to gain insight into their usage and affordances. In a 2-week follow-up study, we monitored mobile cloud service usage on tablets and smartphones, in real-time using a mobile-based Experience Sampling Method (ESM) questionnaire. We collected 156 responses on in-situ context of use for Dropbox on mobile devices. We provide insights for future QoE-aware cloud services by highlighting the most important mobile contextual factors (e.g., connectivity, location, social, device), and how they affect users’ experiences while using such services on their mobile devices.
Keywords
Quality of Experience (QoE), QUALITY, cloud storage services., Context-aware, mobile

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Chicago
Vandenbroucke, Karel, Denzil Ferreira, Jorge Gonçalves, Vassilis Kostakos, and Katrien De Moor. 2014. “Mobile Cloud Storage: a Contextual Experience.” In PROCEEDINGS OF THE 16TH ACM INTERNATIONAL CONFERENCE ON HUMAN-COMPUTER INTERACTION WITH MOBILE DEVICES AND SERVICES (MOBILEHCI’14), 101–110. ASSOC COMPUTING MACHINERY.
APA
Vandenbroucke, Karel, Ferreira, D., Gonçalves, J., Kostakos, V., & De Moor, K. (2014). Mobile cloud storage: a contextual experience. PROCEEDINGS OF THE 16TH ACM INTERNATIONAL CONFERENCE ON HUMAN-COMPUTER INTERACTION WITH MOBILE DEVICES AND SERVICES (MOBILEHCI’14) (pp. 101–110). Presented at the 16th ACM International Conference on Human-Computer Interaction with Mobile Devices and Services (MobileHCI), ASSOC COMPUTING MACHINERY.
Vancouver
1.
Vandenbroucke K, Ferreira D, Gonçalves J, Kostakos V, De Moor K. Mobile cloud storage: a contextual experience. PROCEEDINGS OF THE 16TH ACM INTERNATIONAL CONFERENCE ON HUMAN-COMPUTER INTERACTION WITH MOBILE DEVICES AND SERVICES (MOBILEHCI’14). ASSOC COMPUTING MACHINERY; 2014. p. 101–10.
MLA
Vandenbroucke, Karel, Denzil Ferreira, Jorge Gonçalves, et al. “Mobile Cloud Storage: a Contextual Experience.” PROCEEDINGS OF THE 16TH ACM INTERNATIONAL CONFERENCE ON HUMAN-COMPUTER INTERACTION WITH MOBILE DEVICES AND SERVICES (MOBILEHCI’14). ASSOC COMPUTING MACHINERY, 2014. 101–110. Print.
@inproceedings{5714465,
  abstract     = {In an increasingly connected world, users access personal or shared data, stored {\textquotedblleft}in the cloud{\textquotedblright} (e.g., Dropbox, Skydrive, iCloud) with multiple devices.  Despite the popularity of cloud storage services, little work has focused on investigating cloud storage users{\textquoteright} Quality of Experience (QoE), in particular on mobile devices. Moreover, it is not clear how users{\textquoteright} context might affect QoE. We conducted an online survey with 349 cloud service users to gain insight into their usage and affordances. In a 2-week follow-up study, we monitored mobile cloud service usage on tablets and smartphones, in real-time using a mobile-based Experience Sampling Method (ESM) questionnaire. We collected 156 responses on in-situ context of use for Dropbox on mobile devices. We provide insights for future QoE-aware cloud services by highlighting the most important mobile contextual factors (e.g., connectivity, location, social, device), and how they affect users{\textquoteright} experiences while using such services on their mobile devices.},
  author       = {Vandenbroucke, Karel and Ferreira, Denzil and Gon\c{c}alves, Jorge  and Kostakos, Vassilis and De Moor, Katrien},
  booktitle    = {PROCEEDINGS OF THE 16TH ACM INTERNATIONAL CONFERENCE ON HUMAN-COMPUTER INTERACTION WITH MOBILE DEVICES AND SERVICES (MOBILEHCI'14)},
  isbn         = {978-1-4503-2771-8},
  language     = {eng},
  location     = {Toronto, Canada},
  pages        = {101--110},
  publisher    = {ASSOC COMPUTING MACHINERY},
  title        = {Mobile cloud storage: a contextual experience},
  url          = {http://dx.doi.org/10.1145/2628363.2628386},
  year         = {2014},
}

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