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Business process modelling in ERP implementation literature review

Adnan Kraljic (UGent) , Tarik Kraljic (UGent) , Geert Poels (UGent) and Jan Devos (UGent)
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Abstract
Business processes are the backbone of any Enterprise Resource Planning (ERP) implementation. Business process modelling (BPM) has become essential for modern, process driven enterprises due to the vibrant business environments. As a consequence enterprises are dealing with a substantial rate of organizational and business processes change. Business process modelling enables a common understanding and analysis of the business processes, which is the first step in every ERP implementation methodology (blueprint phase). In order to represent enterprise processes models in an accurate manner, it is paramount to choose a right business process modeling technique and tool. The problem of many ERP projects rated as unsuccessful is directly connected to a lack of use of business process models and notations during the blueprint phase. Also, blueprint implementation phase is crucial in order to fit planned processes in an organization with processes implemented in the solution. However, business analysts and ERP implementation professionals have substantial difficulties to navigate through a large number of theoretical models and representational notations that have been proposed for business process modeling (BPM). As the availability of different business process modeling references is huge, it is time consuming to make review and classification of all modeling techniques. Therefor, in reality majority of ERP implementations blueprint documents have no business process modeling included in generating blueprint documents. Choosing the right model comprise the purpose of the analysis and acquaintance of the available process modelling techniques and tools. The number of references on business modelling is quit large, so it is very hard to make a decision which modeling notation or technique to use. The main purpose of this paper is to make a review of business process modelling literature and describe the key process modelling techniques. The focus will be on all business process modeling that could be used in ERP implementations, specifically during the blueprint phase of the implementation process. Detailed review of BPM (Business process modeling) theoretical models and representational notations, should assist decision makers and ERP integrators in comparatively evaluating and selecting suitable modeling approaches.
Keywords
BPM, FRAMEWORK, enterprise modelling, ERP implementation, ERP blueprints, modelling tools, modelling techniques

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Chicago
Kraljic, Adnan, Tarik Kraljic, Geert Poels, and Jan Devos. 2014. “Business Process Modelling in ERP Implementation Literature Review.” In Proceedings of the European Conference on Information Management and Evaluation, ed. Jan Devos and Steven De Haes, 298–308. Reading, UK: Academic Conferences and Publishing International Limited.
APA
Kraljic, A., Kraljic, T., Poels, G., & Devos, J. (2014). Business process modelling in ERP implementation literature review. In J. Devos & S. De Haes (Eds.), Proceedings of the European Conference on Information Management and Evaluation (pp. 298–308). Presented at the 8th European Conference on IS Management and Evaluation (ECIME), Reading, UK: Academic Conferences and Publishing International Limited.
Vancouver
1.
Kraljic A, Kraljic T, Poels G, Devos J. Business process modelling in ERP implementation literature review. In: Devos J, De Haes S, editors. Proceedings of the European Conference on Information Management and Evaluation. Reading, UK: Academic Conferences and Publishing International Limited; 2014. p. 298–308.
MLA
Kraljic, Adnan et al. “Business Process Modelling in ERP Implementation Literature Review.” Proceedings of the European Conference on Information Management and Evaluation. Ed. Jan Devos & Steven De Haes. Reading, UK: Academic Conferences and Publishing International Limited, 2014. 298–308. Print.
@inproceedings{5697116,
  abstract     = {Business processes are the backbone of any Enterprise Resource Planning (ERP) implementation. Business process modelling (BPM) has become essential for modern, process driven enterprises due to the vibrant business environments. As a consequence enterprises are dealing with a substantial rate of organizational and business processes change. Business process modelling enables a common understanding and analysis of the business processes, which is the first step in every ERP implementation methodology (blueprint phase). In order to represent enterprise processes models in an accurate manner, it is paramount to choose a right business process modeling technique and tool. The problem of many ERP projects rated as unsuccessful is directly connected to a lack of use of business process models and notations during the blueprint phase. Also, blueprint implementation phase is crucial in order to fit planned processes in an organization with processes implemented in the solution. However, business analysts and ERP implementation professionals have substantial difficulties to navigate through a large number of theoretical models and representational notations that have been proposed for business process modeling (BPM). As the availability of different business process modeling references is huge, it is time consuming to make review and classification of all modeling techniques. Therefor, in reality majority of ERP implementations blueprint documents have no business process modeling included in generating blueprint documents. Choosing the right model comprise the purpose of the analysis and acquaintance of the available process modelling techniques and tools. The number of references on business modelling is quit large, so it is very hard to make a decision which modeling notation or technique to use. The main purpose of this paper is to make a review of business process modelling literature and describe the key process modelling techniques. The focus will be on all business process modeling that could be used in ERP implementations, specifically during the blueprint phase of the implementation process. Detailed review of BPM (Business process modeling) theoretical models and representational notations, should assist decision makers and ERP integrators in comparatively evaluating and selecting suitable modeling approaches.},
  author       = {Kraljic, Adnan and Kraljic, Tarik and Poels, Geert and Devos, Jan},
  booktitle    = {Proceedings of the European Conference on Information Management and Evaluation},
  editor       = {Devos, Jan and De Haes, Steven},
  isbn         = {9781910309438},
  issn         = {2048-8912},
  keywords     = {BPM,FRAMEWORK,enterprise modelling,ERP implementation,ERP blueprints,modelling tools,modelling techniques},
  language     = {eng},
  location     = {Ghent, Belgium},
  pages        = {298--308},
  publisher    = {Academic Conferences and Publishing International Limited},
  title        = {Business process modelling in ERP implementation literature review},
  year         = {2014},
}

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