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The impact of cultural intelligence on communication effectiveness, job satisfaction and anxiety for Chinese host country managers working for foreign multinationals

Joost Bücker, Erik Poutsma and Dirk Buyens (UGent)
(2014) INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT. 25(14). p.2068-2087
Author
Organization
Abstract
Cultural intelligence (CQ) is an important construct attracting growing attention in academic literature and describing cross-cultural competencies. To date, researchers have only partially tested the relationship between CQ and its dependent variables, such as performance. In this study, the relationship between CQ and communication effectiveness and job satisfaction is measured in a sample of 225 Chinese managers working for foreign multinational enterprises in China. The results show that CQ plays an important role in reducing anxiety and influencing both communication effectiveness and job satisfaction positively. Another outcome is the unexpected influence of anxiety on job satisfaction but not on communication effectiveness. These findings contribute to the development of theory with regard to the CQ construct.
Keywords
COMMON METHOD VARIANCE, ORGANIZATIONAL COMMITMENT, VOLUNTARY TURNOVER, STRESS, PERFORMANCE, EXPATRIATE, VALIDITY, DETERMINANTS, ANTECEDENTS, EXPERIENCE, anxiety, communication effectiveness, China, performance, cultural intelligence, job satisfaction

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MLA
Bücker, Joost, et al. “The Impact of Cultural Intelligence on Communication Effectiveness, Job Satisfaction and Anxiety for Chinese Host Country Managers Working for Foreign Multinationals.” INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, vol. 25, no. 14, 2014, pp. 2068–87, doi:10.1080/09585192.2013.870293.
APA
Bücker, J., Poutsma, E., & Buyens, D. (2014). The impact of cultural intelligence on communication effectiveness, job satisfaction and anxiety for Chinese host country managers working for foreign multinationals. INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, 25(14), 2068–2087. https://doi.org/10.1080/09585192.2013.870293
Chicago author-date
Bücker, Joost, Erik Poutsma, and Dirk Buyens. 2014. “The Impact of Cultural Intelligence on Communication Effectiveness, Job Satisfaction and Anxiety for Chinese Host Country Managers Working for Foreign Multinationals.” INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT 25 (14): 2068–87. https://doi.org/10.1080/09585192.2013.870293.
Chicago author-date (all authors)
Bücker, Joost, Erik Poutsma, and Dirk Buyens. 2014. “The Impact of Cultural Intelligence on Communication Effectiveness, Job Satisfaction and Anxiety for Chinese Host Country Managers Working for Foreign Multinationals.” INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT 25 (14): 2068–2087. doi:10.1080/09585192.2013.870293.
Vancouver
1.
Bücker J, Poutsma E, Buyens D. The impact of cultural intelligence on communication effectiveness, job satisfaction and anxiety for Chinese host country managers working for foreign multinationals. INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT. 2014;25(14):2068–87.
IEEE
[1]
J. Bücker, E. Poutsma, and D. Buyens, “The impact of cultural intelligence on communication effectiveness, job satisfaction and anxiety for Chinese host country managers working for foreign multinationals,” INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, vol. 25, no. 14, pp. 2068–2087, 2014.
@article{4661917,
  abstract     = {{Cultural intelligence (CQ) is an important construct attracting growing attention in academic literature and describing cross-cultural competencies. To date, researchers have only partially tested the relationship between CQ and its dependent variables, such as performance. In this study, the relationship between CQ and communication effectiveness and job satisfaction is measured in a sample of 225 Chinese managers working for foreign multinational enterprises in China. The results show that CQ plays an important role in reducing anxiety and influencing both communication effectiveness and job satisfaction positively. Another outcome is the unexpected influence of anxiety on job satisfaction but not on communication effectiveness. These findings contribute to the development of theory with regard to the CQ construct.}},
  author       = {{Bücker, Joost and Poutsma, Erik and Buyens, Dirk}},
  issn         = {{0958-5192}},
  journal      = {{INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT}},
  keywords     = {{COMMON METHOD VARIANCE,ORGANIZATIONAL COMMITMENT,VOLUNTARY TURNOVER,STRESS,PERFORMANCE,EXPATRIATE,VALIDITY,DETERMINANTS,ANTECEDENTS,EXPERIENCE,anxiety,communication effectiveness,China,performance,cultural intelligence,job satisfaction}},
  language     = {{eng}},
  number       = {{14}},
  pages        = {{2068--2087}},
  title        = {{The impact of cultural intelligence on communication effectiveness, job satisfaction and anxiety for Chinese host country managers working for foreign multinationals}},
  url          = {{http://doi.org/10.1080/09585192.2013.870293}},
  volume       = {{25}},
  year         = {{2014}},
}
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