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Linking perceptual and behavioral customer metrics to multiperiod customer profitability - A comprehensive service-profit chain application

Bart Larivière UGent (2008) JOURNAL OF SERVICE RESEARCH. 11(1). p.3-21
Please use this url to cite or link to this publication:
author
organization
year
type
journalArticle
publication status
published
subject
journal title
JOURNAL OF SERVICE RESEARCH
J. Serv. Res.
volume
11
issue
1
pages
3-21 pages
Web of Science type
Article
Web of Science id
000257722200001
JCR category
BUSINESS
JCR impact factor
1.714 (2008)
JCR rank
23/77 (2008)
JCR quartile
1 (2008)
ISSN
1094-6705
language
English
UGent publication?
yes
classification
A1
id
438405
handle
http://hdl.handle.net/1854/LU-438405
date created
2008-11-07 11:05:00
date last changed
2015-06-17 11:05:52
@article{438405,
  author       = {Larivi{\`e}re, Bart},
  issn         = {1094-6705},
  journal      = {JOURNAL OF SERVICE RESEARCH},
  language     = {eng},
  number       = {1},
  pages        = {3--21},
  title        = {Linking perceptual and behavioral customer metrics to multiperiod customer profitability - A comprehensive service-profit chain application},
  volume       = {11},
  year         = {2008},
}

Chicago
Larivière, Bart. 2008. “Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability - A Comprehensive Service-profit Chain Application.” Journal of Service Research 11 (1): 3–21.
APA
Larivière, B. (2008). Linking perceptual and behavioral customer metrics to multiperiod customer profitability - A comprehensive service-profit chain application. JOURNAL OF SERVICE RESEARCH, 11(1), 3–21.
Vancouver
1.
Larivière B. Linking perceptual and behavioral customer metrics to multiperiod customer profitability - A comprehensive service-profit chain application. JOURNAL OF SERVICE RESEARCH. 2008;11(1):3–21.
MLA
Larivière, Bart. “Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability - A Comprehensive Service-profit Chain Application.” JOURNAL OF SERVICE RESEARCH 11.1 (2008): 3–21. Print.