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Examining the relationship between language divergence and word-of-mouth intentions

(2014) JOURNAL OF BUSINESS RESEARCH. 67(8). p.1601-1608
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CUSTOMER SATISFACTION, IN-SERVICE ENCOUNTERS, VALUE CREATION, CO-CREATION, ATTRACTION, RECOVERY, IMPACT, LOGIC, PERSPECTIVE, SIMILARITY, Language, Multilingualism, Service encounter, Word of mouth

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Chicago
Van Vaerenbergh, Yves, and Jonas Holmqvist. 2014. “Examining the Relationship Between Language Divergence and Word-of-mouth Intentions.” Journal of Business Research 67 (8): 1601–1608.
APA
Van Vaerenbergh, Y., & Holmqvist, J. (2014). Examining the relationship between language divergence and word-of-mouth intentions. JOURNAL OF BUSINESS RESEARCH, 67(8), 1601–1608.
Vancouver
1.
Van Vaerenbergh Y, Holmqvist J. Examining the relationship between language divergence and word-of-mouth intentions. JOURNAL OF BUSINESS RESEARCH. Elsevier; 2014;67(8):1601–8.
MLA
Van Vaerenbergh, Yves, and Jonas Holmqvist. “Examining the Relationship Between Language Divergence and Word-of-mouth Intentions.” JOURNAL OF BUSINESS RESEARCH 67.8 (2014): 1601–1608. Print.
@article{4164975,
  author       = {Van Vaerenbergh, Yves and Holmqvist, Jonas},
  issn         = {0148-2963},
  journal      = {JOURNAL OF BUSINESS RESEARCH},
  keywords     = {CUSTOMER SATISFACTION,IN-SERVICE ENCOUNTERS,VALUE CREATION,CO-CREATION,ATTRACTION,RECOVERY,IMPACT,LOGIC,PERSPECTIVE,SIMILARITY,Language,Multilingualism,Service encounter,Word of mouth},
  language     = {eng},
  number       = {8},
  pages        = {1601--1608},
  publisher    = {Elsevier},
  title        = {Examining the relationship between language divergence and word-of-mouth intentions},
  url          = {http://dx.doi.org/10.1016/j.jbusres.2013.09.008},
  volume       = {67},
  year         = {2014},
}

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