A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
- Author
- Lerzan Aksoy, Alexander Buoye, Pelin Aksoy, Bart Larivière (UGent) and TL Keiningham
- Organization
- Keywords
- LONGITUDINAL ANALYSIS, CUSTOMER SATISFACTION, SHAREHOLDER VALUE, PROFITABILITY, ANTECEDENTS, PERFORMANCE, DIMENSIONS, MANAGEMENT, CONSUMERS, BEHAVIOR, Customer satisfaction, Loyalty, Repurchase intention, Recommend intention, Mobile telecommunications, Cross-cultural
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Citation
Please use this url to cite or link to this publication: http://hdl.handle.net/1854/LU-4104796
- MLA
- Aksoy, Lerzan, et al. “A Cross-National Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries.” JOURNAL OF INTERACTIVE MARKETING, vol. 27, no. 1, 2013, pp. 74–82, doi:10.1016/j.intmar.2012.09.003.
- APA
- Aksoy, L., Buoye, A., Aksoy, P., Larivière, B., & Keiningham, T. (2013). A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries. JOURNAL OF INTERACTIVE MARKETING, 27(1), 74–82. https://doi.org/10.1016/j.intmar.2012.09.003
- Chicago author-date
- Aksoy, Lerzan, Alexander Buoye, Pelin Aksoy, Bart Larivière, and TL Keiningham. 2013. “A Cross-National Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries.” JOURNAL OF INTERACTIVE MARKETING 27 (1): 74–82. https://doi.org/10.1016/j.intmar.2012.09.003.
- Chicago author-date (all authors)
- Aksoy, Lerzan, Alexander Buoye, Pelin Aksoy, Bart Larivière, and TL Keiningham. 2013. “A Cross-National Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries.” JOURNAL OF INTERACTIVE MARKETING 27 (1): 74–82. doi:10.1016/j.intmar.2012.09.003.
- Vancouver
- 1.Aksoy L, Buoye A, Aksoy P, Larivière B, Keiningham T. A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries. JOURNAL OF INTERACTIVE MARKETING. 2013;27(1):74–82.
- IEEE
- [1]L. Aksoy, A. Buoye, P. Aksoy, B. Larivière, and T. Keiningham, “A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries,” JOURNAL OF INTERACTIVE MARKETING, vol. 27, no. 1, pp. 74–82, 2013.
@article{4104796,
author = {{Aksoy, Lerzan and Buoye, Alexander and Aksoy, Pelin and Larivière, Bart and Keiningham, TL}},
issn = {{1094-9968}},
journal = {{JOURNAL OF INTERACTIVE MARKETING}},
keywords = {{LONGITUDINAL ANALYSIS,CUSTOMER SATISFACTION,SHAREHOLDER VALUE,PROFITABILITY,ANTECEDENTS,PERFORMANCE,DIMENSIONS,MANAGEMENT,CONSUMERS,BEHAVIOR,Customer satisfaction,Loyalty,Repurchase intention,Recommend intention,Mobile telecommunications,Cross-cultural}},
language = {{eng}},
number = {{1}},
pages = {{74--82}},
title = {{A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries}},
url = {{http://doi.org/10.1016/j.intmar.2012.09.003}},
volume = {{27}},
year = {{2013}},
}
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