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The impact of organizational support and leader–member exchange on the work-related behaviour of nursing professionals: the moderating effect of professional and organizational identification

(2014) JOURNAL OF ADVANCED NURSING. 70(2). p.373-382
Author
Organization
Abstract
Aim The aim of this study was to examine the relations between perceived organizational support, the quality of leader-member exchange, in-role and extra-role behaviour, professional identification and organizational identification among registered nurses and nurse assistants. Background Theoretically, employees will reciprocate received beneficial treatment with positive attitudes and behaviour. Recently, it has been shown that this principle may be more complex than originally anticipated. Design A quantitative, cross-sectional survey design was used. The quality of social exchange and identification was scored by the involved registered nurses and nurse assistants; in-role and extra-role behaviour was rated by the head nurse. Methods The survey was administered to nurses and nurse assistants (n=196) working in five Belgian nursing homes. Data were collected from February-March 2012. Pearson correlation analyses, t-test analyses and hierarchical regression were used to analyse the data. Results Our results showed no relationship between perceived organizational support and leader-member exchange and in-role behaviour. A positive relationship was found between perceived organizational support and extra-role behaviour and a trend towards significance between leader-member exchange and extra-role behaviour. Organizational and professional identification moderated the relationship between perceived organizational support and extra-role behaviour. Conclusions Our study demonstrates the importance of social exchange to nurses and nurse assistants and therefore nursing administrators and leaders. When registered nurses and nurse assistants perceive high-quality social exchange, they are more likely to go the extra mile on behalf of the organization. Fostering social identification could enhance this.
Keywords
PERSPECTIVE, RECIPROCITY, CARE, NURSES, COMMITMENT, SOCIAL-EXCHANGE, JOB-SATISFACTION, extra-role behaviour, PREDICTORS, VALUES, leader-member exchange, professional identification, in-role behaviour, nursing, organizational identification, organizational support

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MLA
Trybou, Jeroen, Paul Gemmel, Yarrid Pauwels, et al. “The Impact of Organizational Support and Leader–member Exchange on the Work-related Behaviour of Nursing Professionals: The Moderating Effect of Professional and Organizational Identification.” JOURNAL OF ADVANCED NURSING 70.2 (2014): 373–382. Print.
APA
Trybou, J., Gemmel, P., Pauwels, Y., Henninck, C., & Clays, E. (2014). The impact of organizational support and leader–member exchange on the work-related behaviour of nursing professionals: the moderating effect of professional and organizational identification. JOURNAL OF ADVANCED NURSING, 70(2), 373–382.
Chicago author-date
Trybou, Jeroen, Paul Gemmel, Yarrid Pauwels, Charlene Henninck, and Els Clays. 2014. “The Impact of Organizational Support and Leader–member Exchange on the Work-related Behaviour of Nursing Professionals: The Moderating Effect of Professional and Organizational Identification.” Journal of Advanced Nursing 70 (2): 373–382.
Chicago author-date (all authors)
Trybou, Jeroen, Paul Gemmel, Yarrid Pauwels, Charlene Henninck, and Els Clays. 2014. “The Impact of Organizational Support and Leader–member Exchange on the Work-related Behaviour of Nursing Professionals: The Moderating Effect of Professional and Organizational Identification.” Journal of Advanced Nursing 70 (2): 373–382.
Vancouver
1.
Trybou J, Gemmel P, Pauwels Y, Henninck C, Clays E. The impact of organizational support and leader–member exchange on the work-related behaviour of nursing professionals: the moderating effect of professional and organizational identification. JOURNAL OF ADVANCED NURSING. 2014;70(2):373–82.
IEEE
[1]
J. Trybou, P. Gemmel, Y. Pauwels, C. Henninck, and E. Clays, “The impact of organizational support and leader–member exchange on the work-related behaviour of nursing professionals: the moderating effect of professional and organizational identification,” JOURNAL OF ADVANCED NURSING, vol. 70, no. 2, pp. 373–382, 2014.
@article{4095651,
  abstract     = {Aim The aim of this study was to examine the relations between perceived organizational support, the quality of leader-member exchange, in-role and extra-role behaviour, professional identification and organizational identification among registered nurses and nurse assistants. Background Theoretically, employees will reciprocate received beneficial treatment with positive attitudes and behaviour. Recently, it has been shown that this principle may be more complex than originally anticipated. Design A quantitative, cross-sectional survey design was used. The quality of social exchange and identification was scored by the involved registered nurses and nurse assistants; in-role and extra-role behaviour was rated by the head nurse. Methods The survey was administered to nurses and nurse assistants (n=196) working in five Belgian nursing homes. Data were collected from February-March 2012. Pearson correlation analyses, t-test analyses and hierarchical regression were used to analyse the data. Results Our results showed no relationship between perceived organizational support and leader-member exchange and in-role behaviour. A positive relationship was found between perceived organizational support and extra-role behaviour and a trend towards significance between leader-member exchange and extra-role behaviour. Organizational and professional identification moderated the relationship between perceived organizational support and extra-role behaviour. Conclusions Our study demonstrates the importance of social exchange to nurses and nurse assistants and therefore nursing administrators and leaders. When registered nurses and nurse assistants perceive high-quality social exchange, they are more likely to go the extra mile on behalf of the organization. Fostering social identification could enhance this.},
  author       = {Trybou, Jeroen and Gemmel, Paul and Pauwels, Yarrid and Henninck, Charlene and Clays, Els},
  issn         = {0309-2402},
  journal      = {JOURNAL OF ADVANCED NURSING},
  keywords     = {PERSPECTIVE,RECIPROCITY,CARE,NURSES,COMMITMENT,SOCIAL-EXCHANGE,JOB-SATISFACTION,extra-role behaviour,PREDICTORS,VALUES,leader-member exchange,professional identification,in-role behaviour,nursing,organizational identification,organizational support},
  language     = {eng},
  number       = {2},
  pages        = {373--382},
  title        = {The impact of organizational support and leader–member exchange on the work-related behaviour of nursing professionals: the moderating effect of professional and organizational identification},
  url          = {http://dx.doi.org/10.1111/jan.12201},
  volume       = {70},
  year         = {2014},
}

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