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The process-oriented organisation: a holistic view: developing a framework for business process orientation maturity

Peter Willaert, Joachim Van den Bergh, Jurgen Willems and Dirk Deschoolmeester UGent (2007) LECTURE NOTES IN COMPUTER SCIENCE. 4714. p.1-15
abstract
Processes are the core of organisations. Business Process Management (BPM) argues organisations can gain competitive advantage by improving and innovating their processes through a holistic process-oriented view. An organisation can be more or less process-oriented depending on their experience in applying process thinking for better results. The aim of this paper is to define a framework for identifying characteristics of Business Process Orientation and to provide a valid tool for measuring the degree of Business Process Orientation (BPO) of an organisation based on empirical research in 30 international organisations. A holistic view on integrated process management and change is taken as a starting point.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
keyword
BPM maturity, BPM success factors and measures, business process orientation, BPM governance
in
LECTURE NOTES IN COMPUTER SCIENCE
Lect. Notes Comput. Sci.
editor
G Alonso, P Dadam and M Rosemann
volume
4714
issue title
BUSINESS PROCESS MANAGEMENT, PROCEEDINGS
pages
1 - 15
publisher
Springer
place of publication
Berlin, Germany
conference name
5th International Conference on Business Process Management
conference location
Brisbane, Australia
conference start
2007-09-24
conference end
2007-09-28
Web of Science type
Proceedings Paper
Web of Science id
000250201900001
ISSN
0302-9743
ISBN
9783540751823
language
English
UGent publication?
yes
classification
P1
id
397082
handle
http://hdl.handle.net/1854/LU-397082
date created
2008-04-11 16:28:00
date last changed
2011-07-14 14:40:21
@inproceedings{397082,
  abstract     = {Processes are the core of organisations. Business Process Management (BPM) argues organisations can gain competitive advantage by improving and innovating their processes through a holistic process-oriented view. An organisation can be more or less process-oriented depending on their experience in applying process thinking for better results. The aim of this paper is to define a framework for identifying characteristics of Business Process Orientation and to provide a valid tool for measuring the degree of Business Process Orientation (BPO) of an organisation based on empirical research in 30 international organisations. A holistic view on integrated process management and change is taken as a starting point.},
  author       = {Willaert, Peter and Van den Bergh, Joachim and Willems, Jurgen and Deschoolmeester, Dirk},
  booktitle    = {LECTURE NOTES IN COMPUTER SCIENCE},
  editor       = {Alonso, G and Dadam, P and Rosemann, M},
  isbn         = {9783540751823},
  issn         = {0302-9743},
  keyword      = {BPM maturity,BPM success factors and measures,business process orientation,BPM governance},
  language     = {eng},
  location     = {Brisbane, Australia},
  pages        = {1--15},
  publisher    = {Springer},
  title        = {The process-oriented organisation: a holistic view: developing a framework for business process orientation maturity},
  volume       = {4714},
  year         = {2007},
}

Chicago
Willaert, Peter, Joachim Van den Bergh, Jurgen Willems, and Dirk Deschoolmeester. 2007. “The Process-oriented Organisation: a Holistic View: Developing a Framework for Business Process Orientation Maturity.” In Lecture Notes in Computer Science, ed. G Alonso, P Dadam, and M Rosemann, 4714:1–15. Berlin, Germany: Springer.
APA
Willaert, P., Van den Bergh, J., Willems, J., & Deschoolmeester, D. (2007). The process-oriented organisation: a holistic view: developing a framework for business process orientation maturity. In G. Alonso, P. Dadam, & M. Rosemann (Eds.), LECTURE NOTES IN COMPUTER SCIENCE (Vol. 4714, pp. 1–15). Presented at the 5th International Conference on Business Process Management, Berlin, Germany: Springer.
Vancouver
1.
Willaert P, Van den Bergh J, Willems J, Deschoolmeester D. The process-oriented organisation: a holistic view: developing a framework for business process orientation maturity. In: Alonso G, Dadam P, Rosemann M, editors. LECTURE NOTES IN COMPUTER SCIENCE. Berlin, Germany: Springer; 2007. p. 1–15.
MLA
Willaert, Peter, Joachim Van den Bergh, Jurgen Willems, et al. “The Process-oriented Organisation: a Holistic View: Developing a Framework for Business Process Orientation Maturity.” Lecture Notes in Computer Science. Ed. G Alonso, P Dadam, & M Rosemann. Vol. 4714. Berlin, Germany: Springer, 2007. 1–15. Print.