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Initiating organizational change in order to improve service quality in tourism and hospitality organizations

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Abstract
In the literature about quality management, little attention is given to the planned approach to organizational change necessary when implementing a service improving strategy. The focus of this paper is on this planned change aspect.
Keywords
service kwaliteit, geplande verandering, Belgische Kust

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Citation

Please use this url to cite or link to this publication:

Chicago
Faché, Willy. 2009. “Initiating Organizational Change in Order to Improve Service Quality in Tourism and Hospitality Organizations.” In The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009).
APA
Faché, W. (2009). Initiating organizational change in order to improve service quality in tourism and hospitality organizations. The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009). Presented at the Management of change in tourism : creating opportunities : overcoming obstacles.
Vancouver
1.
Faché W. Initiating organizational change in order to improve service quality in tourism and hospitality organizations. The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009). 2009.
MLA
Faché, Willy. “Initiating Organizational Change in Order to Improve Service Quality in Tourism and Hospitality Organizations.” The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009). 2009. Print.
@inproceedings{3235923,
  abstract     = {In the literature about quality management, little attention is given to the planned approach to organizational change necessary when implementing a service improving strategy. The focus of this paper is on this planned change aspect.},
  author       = {Fach{\'e}, Willy},
  booktitle    = {The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009)},
  keyword      = {service kwaliteit,geplande verandering,Belgische Kust},
  language     = {eng},
  location     = {Savonlinna, Finland},
  pages        = {18},
  title        = {Initiating organizational change in order to improve service quality in tourism and hospitality organizations},
  year         = {2009},
}