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Initiating organizational change in order to improve service quality in tourism and hospitality organizations

Willy Faché (2009) The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009).
abstract
In the literature about quality management, little attention is given to the planned approach to organizational change necessary when implementing a service improving strategy. The focus of this paper is on this planned change aspect.
Please use this url to cite or link to this publication:
author
organization
year
type
conference
publication status
published
subject
keyword
service kwaliteit, geplande verandering, Belgische Kust
in
The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009)
pages
18 pages
conference name
Management of change in tourism : creating opportunities : overcoming obstacles
conference location
Savonlinna, Finland
conference start
2009-08-23
conference end
2009-08-27
language
English
UGent publication?
yes
classification
C1
copyright statement
I have retained and own the full copyright for this publication
id
3235923
handle
http://hdl.handle.net/1854/LU-3235923
date created
2013-06-05 14:36:21
date last changed
2016-12-19 15:37:33
@inproceedings{3235923,
  abstract     = {In the literature about quality management, little attention is given to the planned approach to organizational change necessary when implementing a service improving strategy. The focus of this paper is on this planned change aspect.},
  author       = {Fach{\'e}, Willy},
  booktitle    = {The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009)},
  keyword      = {service kwaliteit,geplande verandering,Belgische Kust},
  language     = {eng},
  location     = {Savonlinna, Finland},
  pages        = {18},
  title        = {Initiating organizational change in order to improve service quality in tourism and hospitality organizations},
  year         = {2009},
}

Chicago
Faché, Willy. 2009. “Initiating Organizational Change in Order to Improve Service Quality in Tourism and Hospitality Organizations.” In The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009).
APA
Faché, W. (2009). Initiating organizational change in order to improve service quality in tourism and hospitality organizations. The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009). Presented at the Management of change in tourism : creating opportunities : overcoming obstacles.
Vancouver
1.
Faché W. Initiating organizational change in order to improve service quality in tourism and hospitality organizations. The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009). 2009.
MLA
Faché, Willy. “Initiating Organizational Change in Order to Improve Service Quality in Tourism and Hospitality Organizations.” The International Association of Scientific Experts in Tourism (AIEST) Conference Proceedings (2009). 2009. Print.