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Towards an ontology and modeling approach for service science

Geert Poels (UGent) , Griet Van Der Vurst (UGent) and Elisah Lemey (UGent)
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Abstract
Service Science is an academic discipline that investigates the organization and operation of service systems and that designs novel solutions for their innovation, engineering and management. As a new interdisciplinary field, Service Science is in need of a solid conceptual foundation that could act as a unifying paradigm for researchers having backgrounds in different disciplines. Apart from common research abstractions and a shared vocabulary, the field would also benefit from modeling artifacts for studying and designing service systems. This paper reports on a research-in-progress that addresses these needs by developing a Service Science ontology, which will be elaborated as the meta-model of a new service system modeling language. The paper summarizes our current research results and contributes to the Service Science literature by presenting a new graphical conceptual model for service systems.
Keywords
DOMINANT LOGIC, SYSTEMS, FOUNDATION, FUNDAMENTALS, Service Science, service system, conceptual model, ontology

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Citation

Please use this url to cite or link to this publication:

Chicago
Poels, Geert, Griet Van Der Vurst, and Elisah Lemey. 2013. “Towards an Ontology and Modeling Approach for Service Science.” In Lecture Notes in Business Information Processing, ed. JF eCunha, M Snene, and H Novoa, 143:285–291. Berlin, Germany: Springer-Verlag.
APA
Poels, G., Van Der Vurst, G., & Lemey, E. (2013). Towards an ontology and modeling approach for service science. In J. eCunha, M. Snene, & H. Novoa (Eds.), Lecture Notes in Business Information Processing (Vol. 143, pp. 285–291). Presented at the 4th International Conferences on Exploring Service Science, Berlin, Germany: Springer-Verlag.
Vancouver
1.
Poels G, Van Der Vurst G, Lemey E. Towards an ontology and modeling approach for service science. In: eCunha J, Snene M, Novoa H, editors. Lecture Notes in Business Information Processing. Berlin, Germany: Springer-Verlag; 2013. p. 285–91.
MLA
Poels, Geert, Griet Van Der Vurst, and Elisah Lemey. “Towards an Ontology and Modeling Approach for Service Science.” Lecture Notes in Business Information Processing. Ed. JF eCunha, M Snene, & H Novoa. Vol. 143. Berlin, Germany: Springer-Verlag, 2013. 285–291. Print.
@inproceedings{3221553,
  abstract     = {Service Science is an academic discipline that investigates the organization and operation of service systems and that designs novel solutions for their innovation, engineering and management. As a new interdisciplinary field, Service Science is in need of a solid conceptual foundation that could act as a unifying paradigm for researchers having backgrounds in different disciplines. Apart from common research abstractions and a shared vocabulary, the field would also benefit from modeling artifacts for studying and designing service systems. This paper reports on a research-in-progress that addresses these needs by developing a Service Science ontology, which will be elaborated as the meta-model of a new service system modeling language. The paper summarizes our current research results and contributes to the Service Science literature by presenting a new graphical conceptual model for service systems.},
  author       = {Poels, Geert and Van Der Vurst, Griet and Lemey, Elisah},
  booktitle    = {Lecture Notes in Business Information Processing},
  editor       = {eCunha, JF and Snene, M and Novoa, H},
  isbn         = {9783642363566},
  issn         = {1865-1348},
  keyword      = {DOMINANT LOGIC,SYSTEMS,FOUNDATION,FUNDAMENTALS,Service Science,service system,conceptual model,ontology},
  language     = {eng},
  location     = {Porto, Portugal},
  pages        = {285--291},
  publisher    = {Springer-Verlag},
  title        = {Towards an ontology and modeling approach for service science},
  volume       = {143},
  year         = {2013},
}

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