Advanced search
1 file | 365.64 KB

Narratives of an outsourced information systems failure in a small enterprise

Jan Devos (UGent) , Hendrik Van Landeghem (UGent) and Dirk Deschoolmeester (UGent)
Author
Organization
Abstract
In this study we investigate a case of an outsourced information systems (IS) failure (OISF) within the collaborative partnership among asymmetric partners. A small and medium-sized enterprise (SME) is dealing with an independent software vendor (ISV) conducting a project of implementing an IS that fails. We used a narrative research methodology for our enquiry. In the construction of our narrative we followed the OISF framework as a theoretical touchstone. As a major conclusion we found that asymmetric collaborations with partners with inadequate managerial and technical IT capabilities are extremely prone to OISF’s. We showed that an outcome-based and fixed price contract is not an adequate instrument to conduct such a partnership and to avoid a failure.
Keywords
IT/IS, contracts, failures, OISF framework, trust, narrative methodology, principal-agent, case study

Downloads

  • Bangalore IFIP8 6 Case study v 4 2 reviewed and modified.pdf
    • full text
    • |
    • open access
    • |
    • PDF
    • |
    • 365.64 KB

Citation

Please use this url to cite or link to this publication:

Chicago
Devos, Jan, Hendrik Van Landeghem, and Dirk Deschoolmeester. 2013. “Narratives of an Outsourced Information Systems Failure in a Small Enterprise.” In IFIP Advances in Information and Communication Technology, ed. Yogesh Dwivedi, HZ Henriksen, David Wastell, and H De. Springer.
APA
Devos, J., Van Landeghem, H., & Deschoolmeester, D. (2013). Narratives of an outsourced information systems failure in a small enterprise. In Y. Dwivedi, H. Henriksen, D. Wastell, & H. De (Eds.), IFIP Advances in Information and Communication Technology. Presented at the IFIP 8.6: Grand Successes and Failures in IT, Springer.
Vancouver
1.
Devos J, Van Landeghem H, Deschoolmeester D. Narratives of an outsourced information systems failure in a small enterprise. In: Dwivedi Y, Henriksen H, Wastell D, De H, editors. IFIP Advances in Information and Communication Technology. Springer; 2013.
MLA
Devos, Jan, Hendrik Van Landeghem, and Dirk Deschoolmeester. “Narratives of an Outsourced Information Systems Failure in a Small Enterprise.” IFIP Advances in Information and Communication Technology. Ed. Yogesh Dwivedi et al. Springer, 2013. Print.
@inproceedings{3169087,
  abstract     = {In this study we investigate a case of an outsourced information systems (IS) failure (OISF) within the collaborative partnership among asymmetric partners. A small and medium-sized enterprise (SME) is dealing with an independent software vendor (ISV) conducting a project of implementing an IS that fails. We used a narrative research methodology for our enquiry. In the construction of our narrative we followed the OISF framework as a theoretical touchstone. As a major conclusion we found that asymmetric collaborations with partners with inadequate managerial and technical IT capabilities are extremely prone to OISF’s. We showed that an outcome-based and fixed price contract is not an adequate instrument to conduct such a partnership and to avoid a failure.},
  author       = {Devos, Jan and Van Landeghem, Hendrik and Deschoolmeester, Dirk},
  booktitle    = {IFIP Advances in Information and Communication Technology},
  editor       = {Dwivedi, Yogesh and Henriksen, HZ and Wastell, David and De, H},
  keywords     = {IT/IS,contracts,failures,OISF framework,trust,narrative methodology,principal-agent,case study},
  language     = {eng},
  location     = {Bangalore, India},
  pages        = {13},
  publisher    = {Springer},
  title        = {Narratives of an outsourced information systems failure in a small enterprise},
  year         = {2013},
}