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Alignment dynamics in eGovernment: behind the scenes of local governments

Elke Boudry (UGent) and Pieter Verdegem (UGent)
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Abstract
Local governments are increasingly swamped by the endless possibilities that arise from information and communication technologies. They are challenged to incorporate ICTs in their daily processess and strive to thus become more efficient and effective organizations. Yet, a lot of factors come into play when ICTs are introduced within local governments. Soon organizational dynamics are entangled with the new dynamics that stem from the newly introduced ICTs. In this paper we explore the dynamic process of aligning local governments with technology by using the 7Smodel as a framework to analyze how seven different elements, both hard and soft, mutually affect each other and make out the local dynamics. We state that these elements influence how local governments deal with change, and in this respect, how they deal with technology. We stress the interrelations between the seven factors and the organizational dynamics as a result of the interplay between these factors to point out the complexity of the alignment process in local governments. Beter insights in the organizational factors that encircle the implementation of ICTs will lead to a more profound understanding of how the process of alignment comes into practice in local governments. By taking into account the complex process of alignment ICT-projects will be more successful.
Keywords
organizational change, alignment process, evaluation, local government, eGovernment

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Citation

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Chicago
Boudry, Elke, and Pieter Verdegem. 2012. “Alignment Dynamics in eGovernment: Behind the Scenes of Local Governments.” In PROCEEDINGS OF THE 12TH EUROPEAN CONFERENCE ON EGOVERNMENT, ed. Mila Gasco, 1-2:102–109. Academic publishing international.
APA
Boudry, E., & Verdegem, P. (2012). Alignment dynamics in eGovernment: behind the scenes of local governments. In M. Gasco (Ed.), PROCEEDINGS OF THE 12TH EUROPEAN CONFERENCE ON EGOVERNMENT (Vol. 1–2, pp. 102–109). Presented at the 12th European Conference on eGovernment (ECEG - 2012), Academic publishing international.
Vancouver
1.
Boudry E, Verdegem P. Alignment dynamics in eGovernment: behind the scenes of local governments. In: Gasco M, editor. PROCEEDINGS OF THE 12TH EUROPEAN CONFERENCE ON EGOVERNMENT. Academic publishing international; 2012. p. 102–9.
MLA
Boudry, Elke, and Pieter Verdegem. “Alignment Dynamics in eGovernment: Behind the Scenes of Local Governments.” PROCEEDINGS OF THE 12TH EUROPEAN CONFERENCE ON EGOVERNMENT. Ed. Mila Gasco. Vol. 1–2. Academic publishing international, 2012. 102–109. Print.
@inproceedings{3056382,
  abstract     = {Local governments are increasingly swamped by the endless possibilities that arise from information and communication technologies. They are challenged to incorporate ICTs in their daily processess and strive to thus become more efficient and effective organizations. Yet, a lot of factors come into play when ICTs are introduced within local governments. Soon organizational dynamics are entangled with the new dynamics that stem from the newly introduced ICTs. In this paper we explore the dynamic process of aligning local governments with technology by using the 7Smodel as a framework to analyze how seven different elements, both hard and soft, mutually affect each other and make out the local dynamics. We state that these elements influence how local governments deal with change, and in this respect, how they deal with technology. We stress the interrelations between the seven factors and the organizational dynamics as a result of the interplay between these factors to point out the complexity of the alignment process in local governments. Beter insights in the organizational factors that encircle the implementation of ICTs will lead to a more profound understanding of how the process of alignment comes into practice in local governments. By taking into account the complex process of alignment ICT-projects will be more successful.},
  author       = {Boudry, Elke and Verdegem, Pieter},
  booktitle    = {PROCEEDINGS OF THE 12TH EUROPEAN CONFERENCE ON EGOVERNMENT},
  editor       = {Gasco, Mila},
  isbn         = {9781908272416},
  keyword      = {organizational change,alignment process,evaluation,local government,eGovernment},
  language     = {eng},
  location     = {Barcelona, Spain},
  pages        = {102--109},
  publisher    = {Academic publishing international},
  title        = {Alignment dynamics in eGovernment: behind the scenes of local governments},
  volume       = {1-2},
  year         = {2012},
}

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