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An environment-adjusted evaluation of citizen satisfaction with local police effectiveness: Evidence from a conditional data envelopment analysis approach

Marijn Verschelde UGent and Nicky Rogge (2012) EUROPEAN JOURNAL OF OPERATIONAL RESEARCH. 223(1). p.214-225
abstract
Hard data alone are not sufficient to evaluate local police effectiveness in the new age of community policing. Citizens can provide useful feedback regarding strengths and weaknesses of police operations. However, citizen satisfaction indicators typically fail to accurately convey the multidimensional nature of local policing and account for characteristics that are non-controllable for the local police departments. In this paper, we construct a measure of perceived effectiveness of community oriented police forces that accounts for both multidimensional aspects of local policing and exogenous influences. In specific, this paper suggests the use of a multivariate conditional, robust order-m version of a non-parametric Data Envelopment Analysis approach with no inputs. We show the potentiality of the method by constructing and analyzing perceived effectiveness indicators of local police forces in Belgium. The findings suggest that perceived police effectiveness is significantly conditioned by the demographic and socioeconomic environment.
Please use this url to cite or link to this publication:
author
organization
year
type
journalArticle (original)
publication status
published
subject
keyword
FORCE EFFICIENCY, DETERMINANTS, MODELS, PERFORMANCE, PUBLIC-ATTITUDES, Conditional efficiency, DEA, Local police effectiveness, Citizen survey, Data Envelopment Analysis
journal title
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
volume
223
issue
1
article_number
1
pages
214 - 225
Web of Science type
Article
Web of Science id
000307796100020
JCR category
OPERATIONS RESEARCH & MANAGEMENT SCIENCE
JCR impact factor
2.038 (2012)
JCR rank
9/78 (2012)
JCR quartile
1 (2012)
ISSN
0377-2217
DOI
10.1016/j.ejor.2012.05.044
language
English
UGent publication?
yes
classification
A1
copyright statement
I have transferred the copyright for this publication to the publisher
id
2998026
handle
http://hdl.handle.net/1854/LU-2998026
date created
2012-09-24 10:20:08
date last changed
2015-06-17 10:15:05
@article{2998026,
  abstract     = {Hard data alone are not sufficient to evaluate local police effectiveness in the new age of community policing. Citizens can provide useful feedback regarding strengths and weaknesses of police operations. However, citizen satisfaction indicators typically fail to accurately convey the multidimensional nature of local policing and account for characteristics that are non-controllable for the local police departments. In this paper, we construct a measure of perceived effectiveness of community oriented police forces that accounts for both multidimensional aspects of local policing and exogenous influences. In specific, this
paper suggests the use of a multivariate conditional, robust order-m version of a non-parametric Data Envelopment Analysis approach with no inputs. We show the potentiality of the method by constructing and analyzing perceived effectiveness indicators of local police forces in Belgium. The findings suggest that perceived police effectiveness is significantly conditioned by the demographic and socioeconomic environment.},
  articleno    = {1},
  author       = {Verschelde, Marijn and Rogge, Nicky},
  issn         = {0377-2217},
  journal      = {EUROPEAN JOURNAL OF OPERATIONAL RESEARCH},
  keyword      = {FORCE EFFICIENCY,DETERMINANTS,MODELS,PERFORMANCE,PUBLIC-ATTITUDES,Conditional efficiency,DEA,Local police effectiveness,Citizen survey,Data Envelopment Analysis},
  language     = {eng},
  number       = {1},
  pages        = {1:214--1:225},
  title        = {An environment-adjusted evaluation of citizen satisfaction with local police effectiveness: Evidence from a conditional data envelopment analysis approach},
  url          = {http://dx.doi.org/10.1016/j.ejor.2012.05.044},
  volume       = {223},
  year         = {2012},
}

Chicago
Verschelde, Marijn, and Nicky Rogge. 2012. “An Environment-adjusted Evaluation of Citizen Satisfaction with Local Police Effectiveness: Evidence from a Conditional Data Envelopment Analysis Approach.” European Journal of Operational Research 223 (1): 214–225.
APA
Verschelde, M., & Rogge, N. (2012). An environment-adjusted evaluation of citizen satisfaction with local police effectiveness: Evidence from a conditional data envelopment analysis approach. EUROPEAN JOURNAL OF OPERATIONAL RESEARCH, 223(1), 214–225.
Vancouver
1.
Verschelde M, Rogge N. An environment-adjusted evaluation of citizen satisfaction with local police effectiveness: Evidence from a conditional data envelopment analysis approach. EUROPEAN JOURNAL OF OPERATIONAL RESEARCH. 2012;223(1):214–25.
MLA
Verschelde, Marijn, and Nicky Rogge. “An Environment-adjusted Evaluation of Citizen Satisfaction with Local Police Effectiveness: Evidence from a Conditional Data Envelopment Analysis Approach.” EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 223.1 (2012): 214–225. Print.